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    Cannot uninstall synaptics driver

    Discussion in '2015+ Alienware 13 / 15 / 17' started by orancanoren, Aug 22, 2015.

  1. orancanoren

    orancanoren Notebook Consultant

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    I am trying to uninstall the driver via apps&features but I get an error saying:
    "There was a problem starting
    %ProgramFiles%\Synaptics\SynTP\SynISDLL.dll
    The specified module could not be found."
    But when I check that folder that DLL file is there. I am trying to update the driver to the one dell has released on 30rd July but as I said I cannot uninstall the current driver. By the way this is very odd because I just did a clean install of Windows 10. How can this driver be on my computer? Very strange.
     
    orancanoren, Aug 22, 2015
    #1
  2. wilkster

    wilkster Notebook Guru

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    You and use the command line version from an administrators shell
    rundll32.exe "C:\Program Files\Synaptics\SynTP\SynISDLL.dll",standAloneUninstall
     
    wilkster, Aug 22, 2015
    #2
  3. orancanoren

    orancanoren Notebook Consultant

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    That actually worked! Thanks.
     
    orancanoren, Aug 23, 2015
    #3
  4. CyGemini

    CyGemini Newbie

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    Hi, I just upgraded to Windows 10 and i'm having a crazy issue with my Synaptics driver software. My touchpad on/off button flashes enable/disable like crazy. I try uninstalling from the add/remove program screen but I'm getting this same error message.

    How do you do the command line version from administrators??

    thanks
     
    CyGemini, Sep 14, 2015
    #4
  5. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Type CMD on start, right click- Run as an Administrator.
     
    Alienware-L_Porras, Sep 15, 2015
    #5