Black Screen on Boot with Alienware 17 R3 :: Beating a dead horse?

Hi all, I've found about a million possible solutions on this forum and online, none are fixing my problem, and most are for the 17xr3, not the 17 r3.

Dell reps are "getting back to me" on the problem. I'll update this post if they share a solution.

When I power on my (brand new, purchased one month ago) Alienware 17 r3, it just sits there. Black screen, Alienware FX lights all on, I can see the mouse, the hard drive light is flashing but nothing happens. If I wait, nothing happens.

I have updated all drivers. I have clean installed windows 10.

I always end up having to hold the power button for a hard shutdown, then restart, THEN it turns on.

Obviously I don't want to go through this process every time I power on. Did this happen to you and did you find a fix?

Thank you!!

 

Did this happen from the beginning or did this happen after some time? Tried a full reset and bios reset?

 

I have seen that happen on Windows 10 when someone prematurely shut the machine down on the first boot and did not let it go through all of the initial start up files or updates.

So if you chose "install all updates" when you first started the machine and then were impatient thinking it was stuck, then held the button down and restarted, it could have missed a system file and that is your problem.

I would try to run ALL windows updates on the machine. I would go through the admin logs and see if you have a driver failing on startup, etc. You will find it and if not, you have many powershell scripts at your disposal.

 

Try disabling Windows 10's hybrid shutdown. Try as well the latest BIOS possible.