Battery Dead 2 weeks after Warranty Ends

Just as the title says, only two weeks after my laptop warranty expires, now i receive a message that says "Your battery had suffered a critical failure and needs to be replaced"...

IS THIS A JOKE?? (sorry for caps..)

But when i do the battery chek in Support assist it says that my battery is totally fine....what could i do?

 

Is your battery actually holding a charge? Where do you see this message?

 

Yes, windows and all battery software analizers says battery is at 74% connected and not charging (but DC cable is pluged), message shows at every time i turn on the laptop, 2 seconds after Alienware logo

 

Please disclose which laptop this is.
Was it either a 15R1 or a 17R2?

 

It is an Alienware 17R2

 

Another battery death from the Hybrid BIOS.
I personally would contact them an complain to get a new battery.
It prematurely died because they decided to alter the BIOS to cover up / bandaid their own heavy throttling design flaw.

 

That is what im trying....becouse is abbusive that consumers had to pay for Design problems

 

I assume you still use the flimsy weak 180w psu Dell preferred for this laptop?

 

No, im using a 240W PsU that Dell offered me after having fps drop problems

 

There have been other reports of batteries dying all around the same time 10-15 months after purchase.
Each one so far that I have encountered has been with a 240w. Clearly the BIOS still jacks up the battery.

 

I mean 240w psu should be enough to stop the fancy Hybrid feature? Or maybe the hybrid functionality still working in the background?

 

Well remember, even with the 240w the 15R1 / 17R2 can still throttle during spikes. Perhaps the 240w lowers the strain on the battery from the hybrid BIOS compared to the 180w, but does not fully stop it from hitting the battery up for more wattage. Something tells me that the hybrid BIOS is not as perfect as a layman would like to think it is. I don't think it works as simple and perfect as you describe lol.

 

Maybe DELL should have received some help from MSI? Msi began its work long time before Dell with the hybrid bios functionality. Perhaps this feature had worked better .

 

I have yet to see hybrid bios in action.

240watt is sufficient in any case though. The only throttling cases we saw on this forum are quite the msytery why some 980M-4720HQ setups throttle. Because the temps where not the cause, power didnt seem to be a problem because it also happened on 240watt and some drivers triggered it and others fixed it.

 

Dell pushed out big big junk for some customers. Newer fixed!! This is fraud. And Dell slipping away from it. It's sad.

 

MSI, Dell, whoever. I personally think Hybrid BIOS is just conceptually a silly idea.
Make your power systems work!

 

I have the exact same problem right now. Were you able to find a solution?

 

The solution is to get a new battery...

The hybrid BIOS of the 17R2 and 15R1 seems to be killing batteries IMO.
This has never happened to me on the 6 other AW laptops I have had in the past.
It just so happens that those two models have a hybrid BIOS designed to use watts from the battery to compensate for a poorly designed power phase and batteries are dying prematurely?
Seems too coincidental to me. Are you in the U.S.? If so I would file a BBB complaint. Heck you might be able to file one outside the US.
They might be able to exchange the system outside of warranty. They refunded me 13 months after purchase for this issue.

 

Are you serious? Wow I would LOVE to get a refund on this machine. Could you please share your refund process briefly so I can follow it too. I am outside the US and my warranty ends next Monday. I cannot contact the support in Turkey right now since it is weekend. To be precise about my problem, my battery won't charge for more than 88%. Is that similar to your problem?

 

Well I would file a BBB complaint.

http://www.bbb.org/central-texas/business-reviews/computers-dealers/dell-inc-in-round-rock-tx-41453/

I'm 99% sure you can do it from any country. I would show case as much info as you can regarding throttling and the hybrid BIOS. Recreate the throttling by running stress tests and make a video with camtasia.
If you want you can reference my case etc. It happened, they indirectly admitted fault to me. They didn't even hesitate with me. I explained the situation, showed my videos and approved it with out any rebuttal. PM me if you want.

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