Anyone in India that provides repasting and repadding services like iunlock?

I have an Alienware 17R4 7820hk+GTX1080 version laptop. It is heating and thus throttling. CPU temps are reaching 100C while on load. It also stutters after playing for 5 min only.

This is the image that shows the temperature. Also, cpu3 has temperature differential.


The ambient temperatures in India reach 44C where I live. Can someone suggest how to keep my system cool?

I also made a video that shows how laptop restarts when playing game.

 

@Vasudev

 

Even though a respaste woul dprobably beneficial. 44c is waaaaay out of spec for any laptop to run in. You need to cool down your room as well. Laptops are in generally rated to run in environments up to 35c.

 

I know. I have a air conditioner which will keep the ambient temp to around 34c but when I made the above video the ambient temp was only 30c

 

Did you contact @Vasudev or @Vistar Shook to see if they can do the service for you?

 

Your temps are too high. I doubt traditional paste will make it run below 90C.
Try using some bottle caps or a stand to elevate the back of the laptop.
If you're OC'ing use CPU performance mode.
You should really remove unneeded software and Optimise OS.

 

Vistaar is from Brazil. Judging from OP's temps he's from New Delhi and turn around time will be quite more than usual.

 

Oops xD

 

His name sounds like Indian though.
Well there's Vickygameboy

 

Best Bet is to get a replacement system from dell itself if under warranty, or ask them for a heatsink replacemnt, those idle temps are way too high, 44c yes it is pretty warm, you should have idles fo 50-60c according to ur ambient temp.. even with best thermal paste, your temps will reach 80c quickly unless you try to run fan on performance mode, seems like ur heatsink is not even touching the cores.. properly, sadly im from bangalore, i cant help much.. call DELL support, if they dont help, then we will think of other solutions..

 

I'm from Mangalore.
I simply second @VICKYGAMEBOY suggestion. Rs. 4L PC shouldn't have this problem at all.
EDIT: Typo fixed.

 

wait what 4 lacs ?? i thots its under 2lacs for the high end package.. nice loot there from dell.. mangalore aint that far bro.. but delhi is way too far.. ive lived there before.. its scorching as hell.. and super humid.. so yeah even a Liquid metal wont hold that long.. better to play with AC on..

 

LM will slip off.

 

I am talking to Dell right now and I will ask them to change the Heatsink and motherboard and let you know what happens. With high ambient temperatures should you guys suggest that I should not go for LM?
Which thermal paste and pad should I use then?

 

LM is risky, atleast for most, unless u keep ur laptop in one place and never move, ambient temps + pollution.. and hardcore roads.. please dont ever try.. for paste see which one is on ur budget, you can get Cooler Master Maker Nano, Thermal Grizzly Kryonaut, Gelid Extreme, or ICD7.. Cooler master is safe bet.. u can buy it from Nehru place.. its cheap as well.. or get it from online.. yeah first wait for dell supports response.. then proceed if they are not helping..

 

With your current heatsink, the liquid metal will not stay secure because it's too uneven.

I really would contact dell support and say that your heatsink is damaged (fan is not spinning), they will replace the heatsink with a new one.

 

Even if I get a new motherboard and heatsink, I am still going to repaste and repad it.
Have you had any experience with DELL India with such issues?

 

@VICKYGAMEBOY I've used liquid metal on multiple systems with low mounting pressure (HP X360 Kabylake, X1 Carbon 5th), they hold well as long as the contact is proper.

 

Arctic pads should be used and as for thermal paste I can't say. You can try checking out this thread http://forum.notebookreview.com/thr...nd-apply-traditional-and-liquid-metal.806840/
I'd suggest Gelid Or Maker Gel Nano.

 

With the newer system, some people say that the temperatures are much better.

So it should be usable without repaste. But you will probabl need to undervolt + use AC if ambient temperature is that insane.

 

i've had experience ??.. oh boy. dont even start.. me and DELL india are like North pole and South Pole.. we dont agree with each other at all.. the force is tooo stronkkk with this one..

 

I seriously doubt Dell HSF will have 100% contact and he might void warranty if something goes wrong. You don't want $5000 to be a waste.

 

exactly what i meant, its risky.. 50-50... well even with my Super 33+ taps on sides i had LM spill on both my repaste systems.. may be i travelled a lot on bumpy roads.. it simply doesnt hold well.. like tradional thiccc paste.. hehe

 

When I had my last call they wouldn't believe my temperatures and said that third party software like HWInfo are not supported. Moreover they said that for 7820HK 100C is normal working temperature. I have my next call scheduled this Wednesday and my warranty expires in May so I will try to get my system repaired and ask for 1 year warranty if they don't do it within weeks.

 

@abhay4sengars If you're within return period return it and settle for 15 r3 with 7700HQ and GTX 1070.

 

they wont extend the warranty on ur newly replaced system or motherboard.. warranty policies will remain same, except motherboard for which ull get 30-90 days warranty, depends.. 100c normal, blah blah, Hwinfo not supported blah blah, i've heard lot more then this, its fine, let them do what they want.. just let them do the HS and MB replacement then we can force their hands after that..

 

I don't think I'm in return period as I had purchased it in May '17.

 

Liquid metal don't void warranty.

https://twitter.com/alexkyse/status/814592991482576898

Someone archive this so Dell can't go back on their word

 

I had my 15 r2 lappie HSF replaced by Dell who asked me to open HWINFO sensors and get a reading. Then he used ePSA to see the CPU temps.
I'd recommend you sell it to Dell or repair it yourself.

 

Ok, I will let you know how it goes.

 

Warranty good for 1 year as standard. So your option right now is to claim warranty for a system that's not working properly.

You can extend warranty etc.

 

In India, even repaste void warranty acc. to some tech support guys. I hanged up and called others who understand what I was saying.

 

What do you mean by selling to Dell?

 

I was thinking if they won't get my system repaired within April, I will ask them to extend my warranty for 1 year or atleast get some insane discount on it.

 

same thing happend to me in 2015, typical book type tech supports.. i literally blasted one guy just cause he was arguing with me.. saying i dont know anything, we have system process we learnt everything so we know better, thats why we are tech support.. like wadaahelll... it happens.. best suggestion for OP

1.Ask them for replacement system, if they dont provide, atleast ask for replacement heatsink, they will give you that atleast..
2.Once you get HS check ur temps, if its fine then ignore the repaste, if no then do the repaste.. we will guide you with that.. incase u need any help or suggestions.
3.Sell ur system.. its ur money after all.. check if u can sell it for good price..

 

Selling them as refurb.
Warranty renewal is expensive but in your case it can be a boon. Extend for a year and keep us posted.
@Papusan Any ideas?

 

I think those guys who says repaste = void warranty should be hanged by a noose

 

The thing, you guys live in an extremdly hot country. Using the lsptops at the limits of which they are designed to run at. High humidity 30c+ temps. Intel specifies 100c as the limit. Legally it is very hard to fight that. If it your laptop runs near 90c with an ambient temp of 202~25c i would fully agree. But there arent many gaming laptops that can handle those type of ambient temps.

 

or should drink LM for Breakfast instead of Tea and Coffee..

 

I feel noose will be big enough even for elephants to escape.
I'd suggest use their Alienware against them. Let them burn up after OC'ing.

 

Yeah with the roads in India, I suppose the foam dam method might be useful.

 

I'm kinda having that. I'm making/assembling BGAs now.

 

they shoudnt even sell those laptops in such countries then, its a laptop not a DTR.. so people would obvisouly carry and sit anywhere and try to play games or use for rendering.. they should have considered this in mind at first.. im not saying its alienware's fault, its overall issue with laptop manufacturers.. they dont think this.. hitting 80-90c is not a problem in humid places.. but its the way the firmware cripples the system.. which is not necessary..

 

I will post you guys with what DELL tech support says on Wednesday and I totally expect them to make a fool of themselves. I really wish I get a rep who understands the tech and reasons why it is happening and chances of having such tech rep in India is very less.

 

good luck keep us updated, and dont give up, dont throttle..

 

But the firmware is there to protect the hardware. I agree it sucks. They certainly dont design the systems with hot climates in mind. But thats for now hard to change. If intel would go back to soldered heatspreaders we wouldnt have a lot of these issues to begin with.

 

Get rid of it as fast you get it up and go. Never look back. This overheating - TRIPOD mess has now been since middle fall 2016. And people still have hope that a flawed HS design will be fixed in on or another way.

 

lazy RND team.. nothing much to say.. after all they dont care about perfection module all they want is business module..

 

According to Dell, this is perfectly normal lol

Sell laptop, build desktop....Alienware has been broken since 2015.

 

you know once the thermal pads are placed right it works well.