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    Alienware m17 r4 dell technician came to replace motherboard...

    Discussion in '2015+ Alienware 13 / 15 / 17' started by Jahosefay, Mar 16, 2018.

  1. Jahosefay

    Jahosefay Newbie

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    So as he removes the heat sink and fan from my old board I notice lots of buildup on the heat sink. I ask “do you need a razor blade or something to scrape that off?”

    He replies “no, I’m just going to leave it on. It’s just thermal paste, the more you have the better.”

    Then he proceeds to add new thermal paste globs to the new board and installs it back. Am I the only one who thinks this is wrong?
     
    Jahosefay, Mar 16, 2018
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  2. Vaardu

    Vaardu Notebook Evangelist

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    "The more you have the better"... That's not true though is it? You're probably not the only one. If I replace a motherboard, I'd just clean up the old paste and apply new.
     
    Vaardu, Mar 16, 2018
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  3. nedooo

    nedooo Notebook Consultant

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    Next time just forget about politeness and £¥¢€ the $#|¥ out of him :)
     
    nedooo, Mar 16, 2018
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  4. Jahosefay

    Jahosefay Newbie

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    Well so far my temps are 5 degrees higher than they ever were. Going to give it to me to settle in I suppose.
     
    Jahosefay, Mar 16, 2018
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  5. Jahosefay

    Jahosefay Newbie

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    Good news is that my 1070 now has Samsung memory vice micron. So that’s good.
     
    Jahosefay, Mar 16, 2018
    #5
  6. rinneh

    rinneh Notebook Prophet

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    Thats a terrible idea. 2 thermal compounds at the same time and too much is a recipe for disaster for your thermals.
     
    rinneh, Mar 16, 2018
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  7. nedooo

    nedooo Notebook Consultant

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    Wow you are so lucky, expect up to 0,5 FPS increase for free, isn't that amazing :)
     
    nedooo, Mar 17, 2018
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  8. Vasudev

    Vasudev Notebook Nobel Laureate

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    You can ask for heatsink replace two more times to get a new system Or ask the tech to bring more mobos, More is always better.
     
    Vasudev, Mar 17, 2018
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  9. Jahosefay

    Jahosefay Newbie

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    Do I just tell them that temps are high to get them to come out again? Or what justification should I give to have them come out? Would be nice to just get a new system.
     
    Jahosefay, Mar 17, 2018
    #9
  10. Vasudev

    Vasudev Notebook Nobel Laureate

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    Show them temps in ePSA rather than support assist.
     
    Vasudev, Mar 18, 2018
    #10