Alienware Production Time?

First off, I'm new to this site so really sorry if this is in the wrong spot. Anyways, back to the question. How is Alienware's production NOW (I've read a few threads and they are all from at least 2+ years ago)? Has it improved any, or should I expect to see it arrive at its scheduled 21st delivery date? I've asked a few times on live chat and they only say crap like "since it's one of our higher end machines (I ordered an Alienware 17 no mods) we want to put it together well and make sure it works correctly." It's not like they build their machines by hand.
Thanks!

 

If you look over some threads in this section you will notice that a lot of people are struggling with these laptops. Problems with throttling, psus, bios firmwares, cooling, ghosting IPS screens.

Also you will notice that Alienware representatives just ignore all our complains.

At this moment i have A15 970m/IPS. And it looks like DELL doesn't check their products after compilation. My laptop heats up to 80 Celcius in IDLE on all other firmwares except for A00. And in A00 it throttles everytime you sleep your laptop. If you want to use latest bios firmware you will struggle with key area getting hot so much it is barely comfortable to place your hands there. Moreover fans dont kick in until CPU reaches 75C which will make your hardware fried in a year.

Also, my laptop has screen ghosting. And this thing really just drives me crazy. How couldn't Dell engineers check this freaking thing? Picture on my laptop blurs so much i cant play games for more than 15 minutes.

So which production quality are we talking about? Looks like Dell is a bunch of 14 year old engineers who just fool people. Im really trying to return my laptop, but IT support in my country tells me that it is a specialty of my laptop and everything is ok. Guess im going to sue Dell, but it will takes a lot of effort.

SO PLEASE, STOP BUYING A CAT IN A BAG. DELL'S ONLY INTENTION IS TO GET YOUR MONEY. Look at some fresh threads on p1. And you will notice Dell's representatives sit there in silence and ignore people who have problems. L_Porras always says something like "Thank you, we are going to help you" and than disappears.

In other words, they DIDNT MAKE SURE THEIR PRODUCTS WORK CORRECTLY AND STILL SELL SCREWED LAPTOPS.

Sorry, im done.

 

Mine arrived in 20 days. I'm from Europe, dunno if in other countries will required more/less time. Regarding on quality, i think a new series has always some youth problem. But Dell are working to solve them. Some friend of mine bought the new model in this period and they are satified.

 

Would you please be so kind and tell how Dell works to solve issues with ghosting, throttling, overheating?

 

Hold down your horses bud, this guy asked something very specific, you should post your rant on another place and second, people with problems on their laptops (no only alienware's) always end up in forums, have you thought about all the other people happy with their purchases?, yeah, it sucks that you have problems on yours but people have problems with HP, Apple, Lenovo and other brands, is not just you, tell me about a company that sells perfect laptops to get one from them. This guy already made his purchase, there is no point in filling his head with terrible ideas just because of your personal experience. I had a terrible experience with HP but you don't see me telling everyone not to buy HP products, they have specific problems on their lineup and so do other companies. If his laptop comes with problems let him find out for himself, I'm wondering why didn't you just return your alienware if you hate it that much.

 

I told him the truth which he will definetely face. Amount of complains on this forum makes every user think that Dell has no quality-check as they released bad quality products and do nothing to fix it. He needs to be prepared in order to do something fast and know what he is facing and not to start creating new threads (like i did for example ) and start investigation on his own.

Not all people are aware of the fact that their laptops are screwed. Not many know what is ghosting, what is throttling, and what is even bios. Look at alienwarearena, there are people there who even dont know that clock rates drop after sleepmode on A00 and they still use it. The point is: not all people know how their laptop is supposed to work. There are thousands who think that heat near ASWD area is okay, there are thousands who think that screen isnt ghosting. That it is some kind of nvidia effects or whatever (additional blur, like on consoles lol). People dont know that 80 C in idle is way too much for a laptop which is that thick. Not everyone knows that lags they get in games is because gtx 980m need 240w PSU and Dell wont call them and admit their mistakes. You have to get it by yourself and beg dell to ship you one. And not everyone knows which forum to look at and certainly a very low amount of people use forums. How notebookreview is even connected with Dell? Why AW representatives answer here more often than on alienwarearena (if they have something to answer)?

I wish i could return my laptop, but as i already have written, support tells me that my laptop is fine. These are just specialites of this laptop. Bluring screen and excess heat near ASWD. Throttling after sleepmode on A00 is also fine. All they say: until your laptop stop functioning we cant help you. Call us when it wont start. Just a spit into my face.

And you are totally right about other companies. Every has it's own problems. But when you are buying high-end laptop you dont even expect some crappy issues of low-cost models. For example: I have Acer vn7-591g-700D for 800 bucks. It's ips screen turned out to be very dull, but i dont complain because it costs 800 bucks and it works out it's money very effeciently.

Then i have 2.000 usd AW 15 and all i do is sit on forums all day long waiting for AW representatives say something good. Because im in a trap. I bought a ****ty expensive laptop and i cant use it, i cant play it, i cant ship it back.. I CAN DO NOTHING. And Dell's support wont help me not in my own country or far from it's borders. But AW representatives are sitting quite and tell people in chat that "laptops are high-end and good, buy it, you wont regret it" which i find very offensive.

 

well said.. this is just making him aware so he will know what to do when he faces all of this problem and he has the chance to return the laptop and get a refund. plus if he saw the tear down just to repaste.. its a pain in the bum..

 

I've dealt with temperatures like that on my old crappy laptop for years. I finally got a cooling pad and it works like a charm. Also, sorry about your crappy experiences. But your model is also different than what I bought. I believe (correct me if I'm wrong) that the AW 17 is actually larger than than the 15. It may have a better cooling system? All of the reviews I read (I read a ton of reviews; I don't just drop $1500 on a piece of crap) were very positive. Sorry again for crappy quality and customer service. If I experience any problems within the return period, I'll be sure to return it.

 

I can't believe that you are idling at 80c ... There must be something wrong and DELL technical support should look into it

 

I received a lemon in terms of build quality but it surely wasnt idling at 80c, and the ghosting I saw was the same as all my other 15inch laptops with IPS panels. I wouldnt have requested a replacement if the one I received was in good condition. BUt unfortunately I received one with a faulty screw socket (I noticed the screw was hanging out and I couldnt tighten it up anymore), misaligned screen bezel en a palmrest which wasn't correctly assembled. But this can be due to transportation I guess?

 

I im happy, the build quality is okay, some errors but minimals, heat, the expected i know they will be heat is a gtx970m and a i7 2.5ghz can be better but im fine, bios A00 idle 45-50°c playing games 75-85 but where inlive is summer and everyday we are like 28°c when isnt too hot and sometimes 38-40°c
Screen perfect i love the colors, no problems
I know isnt perfect but they give me gooood performance
About the throttling after sleep, sometimes but always just about 2-5min

Enviado desde mi Nexus 4 mediante Tapatalk

 

The problem is not about size of the case. The problem concerns bios setting. My laptop shows excellent results during gaming and good results during idle on A00. But if u upgrade to more modern firmware - get ready to burn ur hands. (Fans simply don't kick in until critical temperatures).
Be sure to check throttling (if 980m), screen ghosting and temperatures when ur laptop will arrive. And please share your experience here. Wish u good luck and hope u will be satisfied with your buy. However it's not that easy when you are buying new AW.

 

Wouldn't say it's only during idle. Mostly if you use Google chrome for some time which is not that hard task for a gaming laptop..

 

I had Acer vn7 and V5 which cost about 700-800 use, both were having IPS and neither of them ghosted so much my eyes begin to hurt.

 

Actually launching Google Chrome throws my 4910 to 55-60c in a cool room ... But after it is on the cpu drops back to low 40s high 30s even with YouTube on

 

Actually launching Google Chrome throws my 4910 to 55-60c in a cool room ... But after it is on the cpu drops back to low 40s high 30s even with YouTube on

 

Are we talking about A02-05?

 

For me a02 and a05 idle on 60 celcius. On chrome it was 70+ and when on gaming dota 2 for 2 to 3 hours max was 92 celcius. On the other hand A00 idle on 40+ to 50 and on chrome its 60 and max gaming 82 celcius. So its more on fan not kicking in straight away. So its more on a bios problem.

 

That totally describes experience which I got. 70-84 C during chrome, that fans start to work and T drops. A00 is so much better.

It's funny how AW representatives continue to ignore us. What is the aim of their presence on this forum? I thought they have to keep in touch with users in order to help with problems.

 

My replacement is arriving hopefully tomorrow or early next week. WIll keep you guys posted about my temps because it is a later model. The lemon I received hardly had any ghosting by the way. It was an LG panel.

 

Please just run wprime and unigine benchmark together and monitor your cpu with xtu. If your cpu hold the frequency, well, you can ignore the rest of my post.


I don't know your degree of expectation for a 3000 euros gaming laptop. I personally cannot stand this throttling as my previous Alienware laptop never behaved like that.
Regarding Dell they did not solved any major issue since the launching 8 months ago. At some point they make the situation worse.


So I totally understand that you opinion about this laptop depends on your expectations for such expensive machine. They are trully good for most of applications including internet explorer and paint.

But don't judge people who are used to play without compromise because right now this laptop line does not allow to play like it should be. I experiment myself throttling in demanding game even under A00 and 240w.
Once again these thinks never happened to me with my previous alienware even under OC. Conclusion i would also not recommand bying this line of alienware laptop as the problems might get even worse with the futur generation of more demanding game.

 

$3000 euros?, what??, mine was about $1100 euros... (gtx 970m)

 

Yes in Europe 1 us dollars equal 1 euro for computer stuff
So m17 i74980 980m 500 Go ssd and 3 years warranty cost 3200 euros taxes included

 

1100 euros for the standard 970m? thats abit cheaper than in the UK.. mine was 1375 pounds. just saying.. hehe..

 

Actually I converted the currency of my country to euros, also, I live in Mexico so nope, not dollars involved in the conversion, doing the conversion it was about 1100 euros and well, the warranty extension cost shouldn't be considered the price of the notobook, that's an extra you decided to pay and even so, for that kind of money here I would have bought a MSI GT80 Titan with GTX 980m's in sli, the same processor, more RAM and more storage, were do you live that you have to pay that much for that kind of tech?

 

Europe, Luxembourg precisely.
But it is like that for all Western europe, you pay much higher than in the rest of the world.
I included the nice 21% VAT and the environment tax

 

Environment tax??, whoa, that's new for me, 1st world problems I guess

 

I am in Canada so the order ships from Texas. My original 17R2 shipped was ordered July 5 took them 11 days to build plus another 5 day to ship to me. It arrived with a faulty motherboard so I requested a replacement 3 days after it arrived. The replacement was shipped within 4 days but i think its because the expedited the production ( bumped me up the line )