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    Alienware Laptop Killing Router...

    Discussion in '2015+ Alienware 13 / 15 / 17' started by mgr1ffen, Jan 14, 2017.

  1. mgr1ffen

    mgr1ffen Newbie

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    Hi, my wife and i just got Alienware 17 R4's, and whenever we connect to our wifi it works for 1 to 2 minutes then drops out. Nothing else does this except when we connect a laptop. I am using a TPLink Archer c7 v2. I have a smart TV connected to wifi, a couple cell phones. I have a Xbox one and smart Blu ray player connected via a switch. We can use all of this and both of our old laptops at the same time with no issue. The moment I connect the Alienware laptop, the 2.4 band drops and I have to reset the router. I tried updating the firmware...

    Any suggestions?
    Thanks.
     
    mgr1ffen, Jan 14, 2017
    #1
  2. nicholb

    nicholb Notebook Enthusiast

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    Try this older driver without the Killer manager. The current driver is buggy.

    Please download the INF package for driver version 12.0.0.230 here:
    www.killernetworking.com/support/Killer-Wireless-AC_INF_12.0.0.230.zip

    Then extract the package and install via Device Manager. If you need some guidance on how to install a driver via Device Manager, please refer to the first article this page of our knowledge base (Installing drivers without Killer feature set):
    http://www.killernetworking.com/driver-downloads/knowledge-base?view=topic&id=4
     
    nicholb, Jan 15, 2017
    #2
    mgr1ffen and Vasudev like this.
  3. mgr1ffen

    mgr1ffen Newbie

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    Thank you for your help, I found the answer on the tp link forum. It's a known issue with this NIC card.
     
    Last edited: Jan 16, 2017
    mgr1ffen, Jan 16, 2017
    #3
  4. Mikasa

    Mikasa Notebook Enthusiast

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    What was the answer on the other forum? Manual driver install as well?
    My download speed is fine at the beginning but then drop to a crawl.
     
    Mikasa, Jan 16, 2017
    #4
  5. mgr1ffen

    mgr1ffen Newbie

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    So it's a compatibility issue with the C7 router and killer NIC cards. TPLink provided a beta firmware upgrade and it all works fine now. Below is a link to that forum with the answers.

    http://forum.tp-link.com/showthread...er-crashed-by-Dell-laptop-with-Killer-adapter
     
    mgr1ffen, Jan 17, 2017
    #5
  6. lokoroxbr

    lokoroxbr Notebook Consultant

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    i have the same problem with my AW 15R3, using Dlink Dir 655.

    But i got DC when my father's laptop connects to the network.

    Same solution for me? (downgrade the killer driver)? gonna test it.

    thanks
     
    lokoroxbr, Jan 17, 2017
    #6
  7. Mikasa

    Mikasa Notebook Enthusiast

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    I had reinstalled the drivers manually without the software but my downloads would still crawl, the drivers above however worked a treat. Much appreciated and this was in combination with a sky router and also devolo extenders.
     
    Mikasa, Jan 17, 2017
    #7