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    Alienware/Dell customer service HORRIBLE!!!!!

    Discussion in '2015+ Alienware 13 / 15 / 17' started by dodgehemi0, Sep 19, 2017.

  1. dodgehemi0

    dodgehemi0 Notebook Evangelist

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    Last year I had a problem with my older Alienware and they fixed in about a week. They just sent me a replacement. This year with their new laptop I updated the bios because Dell said I needed to and it fried my computer. This was on 1 September. They sent a tech after 2 weeks to my location who is absolutely horrible scratched up the laptop, pride open the laptop with metal screw drivers and scratched it all up. After all of that the tech was unable to fix it. Dell insisted that I send it to them. I sent it, and it is now at Dell last Friday, they promised me that I would get my laptop this week. Well parts are on backorder of course. It is been an absolute nightmare working with Dell warranty. I don't get it last time I was so impressed now it's just disgraceful!!!!


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    dodgehemi0, Sep 19, 2017
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  2. Papusan

    Papusan Jokebook's Sucks! Dont waste your $$$ on Filthy

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    Different times now. Dell support Ain't the same as before.

    Not first time I hear about wrong use of screwdrivers and Dell's outsourced tech team!!
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    Last edited: Sep 21, 2017
    Papusan, Sep 21, 2017
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  3. dodgehemi0

    dodgehemi0 Notebook Evangelist

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    Yea, last yea, Dell was great with my R3 and support but this R4 nope!!!!!


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    dodgehemi0, Sep 21, 2017
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  4. dodgehemi0

    dodgehemi0 Notebook Evangelist

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    [​IMG]
    The tech snapped the ribbon cable and hide it from me. He just said he could not get the laptop to work. Lol.


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    dodgehemi0, Sep 21, 2017
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