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    Alienware 17r2 Charging Issue

    Discussion in '2015+ Alienware 13 / 15 / 17' started by KOTORrocks, May 17, 2017.

  1. KOTORrocks

    KOTORrocks Notebook Guru

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    I have alienware 17r2. I am dealing with a strange issue.

    The laptop charges for a few minutes and goes to battery. I get the message for maximum performance please connect to AC power. If I remove the power cable and attach it again, it starts to charge. But in a few minutes, it gives the same message..it goes to battery power. I have tried two different adapters and tried it on windows 8, windows 7 and windows 10 to rule out some OS update. Is this a hardware issue?

    I am on Bios A00. I don't wanna update the bios with the issue since it might go to battery anytime.
     
    KOTORrocks, May 17, 2017
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  2. judal57

    judal57 Notebook Deity

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    judal57, May 20, 2017
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    KOTORrocks and Vasudev like this.
  3. rinneh

    rinneh Notebook Prophet

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    Check the internal DC cable next to the battery cable if it is burned, if it is burned it needs to be replaced as @judal57 says. If not then you need to clear the cmos/nvram.

    It can be 2 things, if it is at set intervals and the cable is not burned, then it is a bios error and the cmos needs to be cleared. But I dont know which jumper is for clearing the cmos in the R2.
     
    rinneh, May 21, 2017
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  4. KOTORrocks

    KOTORrocks Notebook Guru

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    Thank you guys.

    I checked the DC cable. It is not burnt.

    I reseated the battery and changed from express charge to standard charge in the bios. The problem seems to have gone for now.
     
    KOTORrocks, May 22, 2017
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    rinneh, MogRules and judal57 like this.