Initially, I am only facing the heating problem for which they replaced the Heatsync on 24th Apr 2018.
After that, they've replaced the motherboard and on 3rd May and I denied the replacement of heat sync because it looks too old
Pics Here: https://drive.google.com/drive/folders/1CB1SgmFElUVrxBmbHLOtrSjQDA-D92YO?usp=sharing
Got the heat sync on 7th May which is more or less same as the last denied one but still, they forced me to get it replaced, something with like you can't deny it like that
Pics here: https://drive.google.com/drive/folders/16icwFHV6AXx4gix7goGtbdDqEobOti98?usp=sharing
This is the mail I sent them after that
Alright, So here what I observed after the service conducted on May 7th,2018
1. Still Having Sound Issue which I mentioned in the Previous mail,
2. light bleed Issue on screen now, :/
3. Temperature is going up even more now, it hit 102 this time, :|
4. Too much lag in games on medium and High setting and laptop hangs in between playing or even shutdowns also becomes unresponsive most of the time
5. Same issue as above while watching videos too :|
My laptop condition is getting more worse thanks to the service offered by Dell.
The issue I face at the start of this case, I'm still having it plus some additional picked up too :/
For your Info: I did a complete reinstallation of windows and drivers as per the instructions from the Dell Support website.
Video: (stress test temperature after service conducted on 7th May)
Received a call today that this temp is normal and for other issues, you have to submit it to your nearest dell center which is 20km away from my location (Delhi)
I asked for this case to be forwarded to Senior Technician and this is what I received
"We apologize for the inconvenience caused to you however We have forwarded your case to next level department. You will get a call back in 24 to 48 hours of time."
May receive a call today or tomorrow.
So can anyone help me what to do in this case?? I have only this laptop in my home and usually needs it some time for a day for work :/
Also want to point out all the parts I've received is in unpacked condition (already opened by an engineer before arriving at my home), Engineer told me not to tell Dell executive about it as he requested 5-6 times for it I didn't but I have a recording of such.
I purchased this system in August 2016 and Also purchased 2 year extended warranty (with accidental).
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To be honest the heatsinks look fine, copper discolors over time and those heatsinks are products quite some years ago but apart from that they look like they should .
But those temps suggest the heatsink is not making proper contact. There might be a component on the board that pushes the heatsink too high so it is not making proper contact. Also make sure he uses quality paste.oSChakal likes this. -
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Guess I'll do another Discord session explaining you why it's acting like it does and how to fix it...
I should make a video about this ._.
Throw me your addy per pm. -
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Vasudev likes this.
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They want me to drop it and no they denied the replacement request said there is no option to provide one.
I've sent mail to the [email protected] so waiting for further response
I'm being patience in this collecting whatever info and evidence I can
from mail to evidence of open pack received. -
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Yes, received the call from some director and feels like he is repeating the same thing for half an hour
Yeah temp is bit high here but I don't think It will shows this much difference -
Yikes that's *** High Temps ** Reaching over 90 is just insane for them to tell you thats normal.
I Repasted my Alienware 17 R3 Last year with Thermal Grizzly Kryonaut Thermal Grease with Excellent results.The Video card is a Alienware Amplifier card Gigabyte Nvidia Geforce 1060 Repaste with a nice 20 degree lower from stock paste.The 970M has the same temps always stay in the 60 to 70C on high settings games like Farcry and Fallout.
Here is a my results last night temps
Hope this helps on temp reference in which you are suppose to be in your laptop.
Last edited: May 13, 2018Jain likes this. -
Yeah even when i had a not perfect fitting heatsink when i still owned the 15r2 werent by far not that high. What are the ambient temps?
Jain likes this. -
btw please check the attachment is that normal for a motherboard to show 00000?
https://imgur.com/a/ApLWEnFAttached Files:
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this is awesome, thanks for the paste name, ordered one
20-30 lol don't even had that when it's new, btw check attachment is it normal for model number to show 0000?Attached Files:
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the director is super AI guy, repeating the same thing again and again, btw check attachment is that normal?Attached Files:
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Last edited: May 19, 2018
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Install CPUZ see what your Mainboard ID says?
https://www.cpuid.com/softwares/cpu-z.html -
take a look here: https://valid.x86.fr/g6d807Attached Files:
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BIOS 1.4.4 Some have issues with this BIOS
http://forum.notebookreview.com/threads/new-bios-for-15r2-17r3-v1-4-4.812964/ -
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Vasudev likes this.
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Alienware 17R3 issues
Discussion in '2015+ Alienware 13 / 15 / 17' started by Jain, May 10, 2018.