Alienware 17R2 DC connector problem

Hi:


Recently i bought an Alienware 17R2 and it was great until I realized there was a warp on the bottom plastic cover due to a overheating. I opened it and saw that the DC connector was severily burned and proceeded to replace it.

It hasnt been a month since the replacement and the connector is already showing signs of burning. I've checked another posts related to this problem but no one seems to conclude in a definitive solution.

Could it be a problem with the motherboard itself?

These are the laptop specs:


I7 4710HQ

GTX 980M

16GB Ram

240W AC Adapter


Thanks in advance.

 

I have had this issue on my R3, I posted about it a while back.

http://forum.notebookreview.com/threads/17r3-dc-in-cable-temperature.792607/

If you have a laser temperature probe you would see how hot the cable gets when your laptop is under load. Mine was hitting 115c

I think you may need a main board change as well if the cable change hasn't worked. A Dell tech replaced both on mine and it has been fine ever since. I now get about 55 - 65c cable temperature under load

 

How much this did cost you?

 

Nothing. It was under warranty.

 

Well i bought it used and the warranty expired . I think there's no solution then.

 

the problem is the ram overheating ... i prevented this by using copper heatsink above ram with thermal pad

avoid the black tape under ssd hahaha i was cleaning it by removing little dust using the tape adhesive

 

There where some faulty batches of cables in circulation that caused this. I had this problem as well. I got the cable replaced afer I contacted the people of Alienware (not dell itself). You can buy a new cable on for example www.parts-people.com or order it from another source. Turned express charging off, this worsens it. Not need to change the motherboard (At least in my case). My machine has been running fine ever since and I do not feel that hotspot on the bottom of my machine anymore. Run the latest bios, older bioses pull too much from the adapter. It should be fixed then.

It is not the ram overheating. I have communicated about it with the Alienware people themselves. RAM never gets that hot to cause an actual cable to burn. It takes more than 100c to burn a cable! It is the combination of a bios that pulls too much from the DC adapter, express charging and a faulty cable. This has been confirmed.

 

my cable is not burned, but my ram get extremely hot during gaming, so i have to make the heatsink for them. and the ram is really close to that cable and battery cable, so i dont want to run the risk ... also i play a lot and overclocked

 

A new hope. One question though, how can you know if you are buying a "not faulty" dc cable. Also. what BIOS version do you have?

 

Then please do not make a statement like that if you are not even sure. Might give other people the wrong directions to look for a fix.

Also I still dont believe your ram is the heatsource. Ram only gets warm not hot and I still think you mistake the heat projected from the heatsink onto the ram is your heatsource and not the ram itself.

I have the skylake version so different bioses. But I do strongly recommend you use the latest A06 bios.

Make sure express cahrging is off and getting a new cable should be sufficient as long if the motherboard pins itself are good ofcourse. I use my machines as my main gaming and work machine by the way. It gets used A LOT.

 

i am 100% sure is my ram ... that thing get insane hot, i used the laptop (played battlefield 4 1,5 hour) without the back panel and i turned off, then i touched everything, the ram was super hot. actually the only thing hot

 

Your right in that the RAM does get hot. With my laser probe it is reaching 70c at times under load. But this is not what's causing the DC-IN cable to burn.

I would try another cable one last time and see how it goes. You might of just been unlucky with the last cables.

 

Can you provide the contact information?

 

Hi, any news?

 

the best thing you can do is cover the cable with black tape, that cable resist a lot of heat, specially 33+ 3M

 

@Gilgamesh90 today i disassembled my laptop "again" hahaha and changed the cmos battery. i remembered you and took pictures of my DC cable ...



I USE THERMAL PADS BECAUSE THAT "CHOKES" GET REALLY HOT UNDER LOAD ( MY SYSTEM HAVE 1,8 YEARS OLD AND THE CABLE IS SUPER FINE)

 

Very good afternoon friends I have overheating problem of internal power supply cable in my alienware r3 17 so I would like to know a solution to avoid or correct this problem thank you very much and apologize for the inconvenience

 

[Quote = "judal57, de la publicación: 10414951, miembro de: 512313"] [USER = 683701] @ Gilgamesh90 [/ USUARIO] Hoy he desmontado mi portátil "de nuevo" jajaja y ha cambiado la batería CMOS. Yo te recordaba y tomó fotos de mi cable de CC ...



UTILIZO almohadillas térmicas PORQUE "Chokes" hacer mucho calor bajo carga (MI SISTEMA tienen 1,8 años y el cable es SUPER FINA)
[/CITAR]

Very good afternoon friends I have overheating problem of internal power supply cable in my alienware r3 17 so I would like to know a solution to avoid or correct this problem thank you very much and apologize for the inconvenience

 

[Quote = "rinneh, de la publicación: 10410524, miembro de: 508872"], por favor no haga una declaración como esa si ni siquiera están seguros. Podría dar a la gente las direcciones equivocadas para buscar una solución.

También yo todavía no creen que la memoria RAM es la heatsource. Ram no sólo se pone caliente caliente y sigo pensando que confundir el calor proyectado desde el disipador de calor sobre el carnero es su heatsource y no el carnero en sí.



Tengo la versión Skylake tan diferentes bios. Pero yo recomiendo encarecidamente que utilice las últimas A06 BIOS.

Asegúrese de que cahrging expreso está apagado y conseguir un nuevo cable deberá ser suficiente, siempre y si la propia placa base pasadores son buenos por supuesto. Uso mis máquinas de juego como mi principal trabajo de la máquina y por cierto. Que se usa mucho. [/ Quote]



Muy buenos amigos tarde tengo problema de sobrecalentamiento del cable de fuente de alimentación interna en mi Alienware r3 17 Así que me gustaría saber una solución para evitar o corregir este problema muchas gracias y disculpas por las molestias