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    Alienware 17 usb problems

    Discussion in '2015+ Alienware 13 / 15 / 17' started by Jaycalgary, Feb 3, 2015.

  1. Jaycalgary

    Jaycalgary Notebook Consultant

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    I am having problems with my usb ports. Especially one port in particular. The one closest to the power plug. When I connect my phone "Sony z3" I loose connection a lot. If I wiggle the jack on either end it will loose connection. I have tried 4 cables so far. They all work just fine on my old laptop. I think it is the usb ports not getting enough power to keep a connection. I have tried some device settings and looked in the bios but nothing has solved the problem so far.


     
    Last edited: Feb 4, 2015
    Jaycalgary, Feb 3, 2015
    #1
  2. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Does it happen equally on all ports? Is your machine set for high performance?
     
    Alienware-L_Porras, Feb 4, 2015
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  3. Jaycalgary

    Jaycalgary Notebook Consultant

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    It does not happen equally on all ports. Sometimes it will be on the Sony z3 port that sets it off. I just tried 2 3ft cables on on power save mode. They seem to work on all ports except the one closest to the power plug in. I tried a 4ft cable and it had the same results as the 3ft cables. I tried a 6ft cable and it disconnects on 3 out of 4 ports. Mostly with a wiggle on the Sony z3 port. My Ipod touch works on 3 out of 4 ports. The tests in the video were different though. They were done on the stock HD that is in the same state as when it was delivered. All the cables work just fine on my Asus G75 laptop. I can only guess but I don't think my usb ports are getting enough power/current. I couldn't find a setting in power management or in the bios that worked. Any ideas? I emailed Dell with the 2 video's I made.
     
    Jaycalgary, Feb 4, 2015
    #3
  4. skullbox

    skullbox Newbie

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    I have the exakt same problem with my Alienware 13 on all 3 Ports. But it seems only to happen with my phone. Other devices like mouse, keyboard and usb stick/hdd work fine. Now you could say my phone is broken, but on my desktop everything works just fine.
    Did you get any answer from dell?
     
    skullbox, Feb 15, 2015
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  5. Jesreel II Gallardo

    Jesreel II Gallardo Newbie

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    Hi Jay. I was wondering if you have received a reply from Dell on the issue after emailing them?
    Would like to know if they have come out with a solution as i am having the exact same issue on my Alienware 13 (Late 2014) model.
     
    Jesreel II Gallardo, May 18, 2015
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  6. Egnix

    Egnix Notebook Consultant

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    I have the same problem with my 13 when connected to my phone. Sometimes its stays connected for a long time; sometimes it disconnects every couple of minutes.
    Never had a problem with my m11x.
     
    Egnix, May 20, 2015
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  7. Metalocalypse

    Metalocalypse Notebook Guru

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    Ahahaha same here on AW 17, one port, closest to charger port just dont work property. I am getting dissapoint step by step in this premium gaming laptop.
     
    Metalocalypse, Jun 24, 2015
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  8. e'nothome'ducky

    e'nothome'ducky Notebook Enthusiast

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    i dont know if it will help
    but by disabling usb selective suspend setting
    it works for my iphone and samsung phone on all usb ports
     
    e'nothome'ducky, Jun 25, 2015
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  9. Metalocalypse

    Metalocalypse Notebook Guru

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    In my case I try iPad Air 2 in this port and have disconnect/connect every sec. With iPhone all seems ok.
     
    Metalocalypse, Jun 25, 2015
    #9