Alienware 17 r2 2015.. Thermal paste..

hi, has anyone done a repaste on cpu and gpu?
I had a chat with dell tech support earlier from the UK. he said warranty will be void if i have to do it on my own plus they dont call a tech agent out just for a repaste. they can changed the heatsink and repaste it but not doing the repaste only. as far as i know repasting is essential to keep cpu cool and repasting is at least once a year meaning ill ask dell for a new heatsink every year to get a repaste?

 

frack their warranty policy!

 

The person you spoke with is a moron and doesn't know what he is talking about. He is either ignorant or lied to you because it does not void the warranty. Just repaste the thing and never tell them you did. Since they are blatantly lying to you, if they ask if you have done anything to the machine yourself just return the favor, say you have not, and then you won't have to worrying about dealing with stupid brain-dead Dell EMEA staff refusing to cover a legitimate warranty claim.

 

Thanks for the reply. Is there a seal or something when you open the laptop? Where can you Find there warranty policy so at least i have a proof incase something happens.. Also have you seen a video of it? Someone doing sa repaste.. Cant find any vid for the New alienware 17 r2 in youtube.. T_T

 

Here is the video of how to disassembly alienware 15 r2 which is the same as alienware 17 r2:

 

JHC!!! you have to go through all that JUST TO GET TO THE LOUSY FANS???

This is why the R1s are just plain better.

EDIT: WOW! The dude doesn't even clean the CPU and GPU before applying the new heatsinks!

 

yea, this is the one thing bother me most, It really frustrate me when I think of I need to go through all this to clean the fans every 6 month.

 

Wow, that is absolutely nuts. I couldn't finish watching it... it was making me upset watching all of the rigmarole that is required to work on that thing. The obnoxious shrieking "music" was certainly a good fit for how that is put together, though. It was kind cool sounding for about a minute or two. I kept expecting it to change at some point. After it looped however many dozens of times before I stopped watching was more than enough... I think I am going to have trouble sleeping tonight... the audio equivalent of staring into a mercury vapor strobe light.

 

that is hilariously inappropriate music for a teardown video

 

bloody hell.. did dell do this on purpose? making it difficult to clean the fan and repaste cpu/gpu plus crap bios for more heat then forcing us to buy a new laptop after 2 years or so.. WTF is this.. this makes me want to return this laptop and get a refund.. T_T
so anyone got any idea about dell warranty for this laptop.. repaste on your own voids warranty? or might just ask a new heatsink every year to get a repaste done.. is that possible? hahaha

 

They are Incompetent for making a bios and selecting the proper PSU...
How can you imagine them able to detect a repasting job
With my m17x r3 they changed the graphic card for nothing it was just a screen issue.
Just never they say you did something of course

 

Looks like you need to remove 20+ screws just for fan access. With the R1s it's just 5 screws - 2 for the cover and 3 for the fan.

Sent from my HTC One using Tapatalk

 

True that it i

True that it increases the risk of breaking something just for cleaning the fans...
That is not cover I guess and harder to dissimulate.

This is really a stupid design I use to clean the cooling system once a year on my previous m17x and it was fast and easy.

 

so guyz since its not part of the warranty ill just probably get a extended warranty and wait for it to break then dell can replace.. guess thats the only option.. T_T

 

We

Well i just read the warranty contract.
It is the french version I do not know if it is the same in your country.

They said that they will not cover
-The normale wear
- damage caused by software others than those that come with the laptop (funny)
-volontary damage
-negligence


So if you break during repasting it is volontary damage but if it breaks alone because of dirty fan it is negligence


No seriously unless you break obviously something how can they know you repasted?
They will not do perform analysis to prove that you change the paste and by the way they probably don't have a clue of what kind of paste is used in their chinese factory.

As long as you are sure to be able to do it properly i would not worried.
If you break something during the dismounting that is another story of course.

 

so alienware is screwing with you.....frack that!

 

Thanks for the info.. I really am not happy with this.. hope i did more research before buying this crap..

 

hi.. anyone got a copy of this video.. i should have downloaded this video for my copy incase i need to open my laptop.. T_T