Alienware 17 ShutsDown

Hello guys my alienware 17 r1 shutsdown in windows 10 after i signing in.Everything seems fine in diagnostics of alienware.it works fine in safe mode and i tested it with ssd it shuts down but with hard drive is works and if i do stress cpu test it turns off.

 

it probably overheats while loggin in to windows. Check if your thermal paste is not dried up. I also had the same problem (but mine stayed on). It turned out my laptop became to hot forcing my voltage down making my CPU downclock. It would overheat @3.0Ghz while the base clock of the 8950HK is @2.9.

Also check if your VRM's are not overheating. luckily you have an 17R1 (Also had that beast with a gtx 880m and a 4930mx) so it should be as easy as removing your CPU heatsink and just replace your thermal paste (do clean the heatsink before applying new paste) tighten your heatsink and check if it worked out

 

Yes i already replaced the thermal paste but the problem persists i am using it without external gpu

 

alright cool. boot safe mode, go to: https://www.nirsoft.net/utils/blue_screen_view.html and download blue screen view. open it, and check if you can see what your latest shutdown was. When turning off it should create an error dump which lists the problem. Do you have any OC settings applied for the CPU or an undervolt via Throttlestop maybe ?

After that you could try to start up in windows diagnostics mode. press the windows key and search for msconfig. When opend you should land in the general Tab. in the General tab you select Diagnostic start up type and see if that works. Maybe you can narrow it down to an driver or failing MB component which a normal startup would use.

Selective startup is also an option

 

9

I did it in previous windows and then changed the windows i applied oc and uv settings using intel xtreme utility i mean i did overclock in previous video

 

That's probably your the issue.
1 - note down your settings but do not copy them 1:1 over to Throttlestop. just note them down.
2 - After you've done that Boot in safe mode and delete XTU.
3 - try to boot windows and see if you can log in.
3 a When logging in was a succes download TS and apply your XTU settings with a 0.050mV + on TS. So if your core and cache ran -0.100mV apply your setting in TS with a -0.050.
If it's applied test with cinebench and keep UV with steps off -0.010mV that way you're sure that Windows can still boot even if you UV too far (windows will reset your settings when the UV was bad so it can boot again)
b if it's not, try to restore to a restore point made by windows or by yourself.

because it's your cpu that becomes unstable as soon as windows loads (the undervolt makes the CPU crash cause the voltage it needs, cannot be supplied making the CPU trip on a cycle witch results in a crash) you have to get access to windows, before you can reset the settings. Removing XTU via safe mode is your best bet !

 

I overclocked in previous version of the windows i changed it now. Does the setting stays same after changing the windows and minidump is empty i can't see any log

 

Hmmm, then it does not blue screen. It litterally removes the power from the CPU.

Yes they will carry over since you've applied your settings in a third party software. It saved your values, and is using them now while booting. If it was a windows feature, you could've done something by booting in command prompt (via the recovery).

XTU and Throttlestop will both create an inf file which saves all your settings. When upgrading, you're upgrading the windows core components/kernel not the files that are saved in windows. Some updates did break things and had access to personal files, but it should not delete your files. If it does, your eligible to sue Microsoft and win from them.

 

I did fresh instalation wiped all the data and hard drives so i don't have XTU anymore so what could be the problem

 

Have you also resetted your bios ? cause that's where the settings are applied.

 

Yes i did

 

reflash your bios than. When you apply XTU or Throttlestop settings the INF file is a lookup for your bios which values it should apply. Looks like they're stuck. Have you also tried to make an installation/recovery cd ? that way you can check if there are no startup problems

 

reflash your bios than. When you apply XTU or Throttlestop settings the INF file is a lookup for your bios which values it should apply. Looks like they're stuck. Have you also tried to make an installation/recovery cd ? that way you can check if there are no startup problems.

 

I am running on stock clock settings. I am out of ideas. I don't want to use xtu just want to fix it.how to flash without battery i don't have battery either

 

Yes you can run stock clocks, but it's not about the clocks, it's about the voltage. If nothing works, only thing i can imagine to do is do a full windows reset. You applied OC settings with an undervolt. Doing a windows update after those critical settings is never a good idea, you won't know how much power it will request from your CPU as they could have changed the way how to CPU handles things (like they're busy doing since 2018).

Do you actually understand what you did, and what i'm trying to get you to do. Seems like you mixed up a few things in the process.

 

I am not sure i understand, i am saying my cpu is working on stock setting i haven't applied anything from xtu no undervolt no overlock then i removed xtu and instslled new windows after formatting all my data fully wiped my hard drive. I am not sure what you are suggesting

 

alright i asked you if you had any overlclock or undervolt settings applied and you said:

Then i said:

and then you replied with:

But a fresh installation is vastly different than a "previous windows". That implies that you had an windows upgrade, while you re-installed windows.

At this point i suggest you to contact Dell support, maybe they can help you further. Maybe English is not your first language which is normal, but helping you this way is quite hard when you mix things up. Dell support can give you alot better support and they even can log in to your laptop (remote) and troubleshoot for you.

Give them a call or send them a mail and everything should be fixed.

 

You are right english is not my 1st language, although i want to ask how to flash bios without battery.
So in total, i did overclock and undervolt then i wiped all my data to install fresh windows in my different ssd but after logging in windows the computer completely shutsdown, so I tried with another ssd ssme problem but i tried with hard drive it works. I hope you can understand now

 

I'm goin to google around for a bit to see if i can find people with similar problems. Maybe it can point us in some kinda direction. I haven't had or heard of this problem yet, but with computers especially laptops anything can happen.

I'll update this thread if i find something. Or even if i don't find something.

 

I installed xtu in new windows and applied default settings and then i resetted the bios now everything works fine.

 

Nice job. Nice that you managed to fix it yourself. Now i would advise you to use Throttlestop. Much lighter and easier to use !

Succes with your laptop and happy gaming !

 

Thank you so much for helping

 

No problem friend