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    Alienware 17 R4. Uneven temps and other issues! Need help!

    Discussion in '2015+ Alienware 13 / 15 / 17' started by JohnnyJohnny, Dec 11, 2016.

  1. JohnnyJohnny

    JohnnyJohnny Newbie

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    So a few days ago I just bought my first ever Alienware laptop. I was so excited and then... not so excited.

    I found some defects in my unit. At >$2000, I am pretty disappointed. Will Dell let me exchange for a new unit or are they going to have a tech come to my house and do an onsite repair? I do NOT want onsite repairs. If possible, I want an even exchange and wonder how long that would take.

    Issue 1: Crooked key,+= key

    http://imgur.com/Bb9SbES

    Issue 2: Some light bleed from the bezel

    http://imgur.com/FKAnGA9
    http://imgur.com/mSCplHo

    Issue 3: 15-20 C difference in cpu cores temperatures. Hour of Prime95, small FFTs test

    http://imgur.com/a/m2meX

    OCCT:

    http://imgur.com/pYKEfVa

    Any advice?
     
    JohnnyJohnny, Dec 11, 2016
    #1
  2. Mobius 1

    Mobius 1 Notebook Nobel Laureate

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    Don't use Prime95, use OCCT.


    EDIT: Use the owners lounge and repaste thread, don't create an independent post.
     
    Last edited: Dec 11, 2016
    Mobius 1, Dec 11, 2016
    #2
  3. iunlock

    iunlock 7980XE @ 5.4GHz

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    iunlock, Dec 11, 2016
    #3
    MogRules likes this.
  4. nickster117

    nickster117 Newbie

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    I had some questions about this posting and was wondering if you could help me. I can't direct message you or post on your account page for some reason. (15r3 w/6700hq+1070)

    1. will Conductonaut be fine (edit: safe?) for a very mobile laptop? I plan to take this with me on sets for filming and editing and would prefer not to have my laptop destroyed after editing RAW video.
    2. I've repasted 4 times with Kryonaut and I'm still getting really crap results. I just peaked at 92c on battlefield 1 and I am really hating the results. ($10 bucks gone). I have done the heatsink trick and still can't get temps down at all. Any tips for a guy going in his 5th time?
    3. Will thermal pads help with maintaining good contact with the die? I can't really be spending so much money on repairing something that cost $1700.
    4. Could I pay you to fix my laptop, I'm about to give up at this point. I'd prefer to keep the laptop in my own hands but if I need to, you might be my last choice.
     
    Last edited: Dec 11, 2016
    nickster117, Dec 11, 2016
    #4