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    Alienware 17 R4 ''No sound through the speakers''

    Discussion in '2015+ Alienware 13 / 15 / 17' started by ComputerManBG, Nov 26, 2017.

  1. ComputerManBG

    ComputerManBG Notebook Enthusiast

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    I have no sound through the speakers and the subwoofer. When i plug in headphones or connect HDMI cabel to tv, the sound work. Everything on the system seems normal.
    I tried with a new drivers, new Windows, no change. I run the Dell diagnostic test from BIOS, problems were not found, but when i test the speakers they don't work. I opened the laptop and everything seems normal. The speakers are connected to the motherboard.
    Could the speakers and the subwoofer be gone?
    Please, give me suggestions!
     
    Last edited: Nov 26, 2017
    ComputerManBG, Nov 26, 2017
    #1
  2. ComputerManBG

    ComputerManBG Notebook Enthusiast

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    Thanks for the ''help'' guys!
     
    ComputerManBG, Dec 1, 2017
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  3. Vasudev

    Vasudev Notebook Nobel Laureate

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    If ePSA says Speakers not working then its probably dead. Did you update the driver recently and suddenly got this issue? If so, rollback the drivers.
     
    Vasudev, Dec 1, 2017
    #3
  4. ComputerManBG

    ComputerManBG Notebook Enthusiast

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    What is eSPA? The problem is not in the drivers.
     
    ComputerManBG, Dec 2, 2017
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  5. Vasudev

    Vasudev Notebook Nobel Laureate

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    Your Dell BIOS Diagnostics test you just ran.
     
    Vasudev, Dec 2, 2017
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  6. ComputerManBG

    ComputerManBG Notebook Enthusiast

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    Ok, thanks. Yes, even in Dell diagnostics test , they do not work. But the test does not find errors. It possible to solve the problem with Bios flash?
     
    ComputerManBG, Dec 2, 2017
    #6
  7. Vasudev

    Vasudev Notebook Nobel Laureate

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    I don't know.
     
    Vasudev, Dec 2, 2017
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  8. ilyxa742

    ilyxa742 Newbie

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    I recommend measuring the resistance of the speakers. Or just chime their chains. if they do not squeak and there is no resistance, they do not work
     
    ilyxa742, Dec 2, 2017
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    Vasudev likes this.