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    Alienware 17 R3 (4/2015) Subwoofer not working and options greyed out in Sound Blaster settings in W

    Discussion in '2015+ Alienware 13 / 15 / 17' started by xBalance, Mar 27, 2016.

  1. xBalance

    xBalance Newbie

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    Hello almighty Alienware owners! hopefully somebody had the same issue and managed to find a solution by now:

    I have two Alienware 17 r3 laptops, and both have problems with subwoofer. It just doesn't work and "Bass Management" options are greyed out in Speakers / Headphones section. Speakers work fine but sound quality is just unacceptable for an Alienware machine, especially that I had an XPS before and sound quality was flawless over there.

    I tried uninstalling sound drivers and software, tried default audio drivers and most recent ones from Dell website - Audio_Driver_YRPVM_WN32_1.1.7_A02.EXE (Build 6.0.100.2058) - Release date 25 Nov 2015

    Tried finding a more recent driver directly from manufacturers site but neither Creative or Kliptch website have any whatsoever drivers available from their websites. The only ones I could fine were versions 1.17 and older one 1.1.3 from Dell and none of them seem to resolve the issue. I believe that this is to do with Windows 10 as both machines have it installed and I couldn't find any thread of people complaining with Windows 8.1 or earlier versions.

    P.S I am aware of these topics below but none have a listed solution so far. It is a bit thrustating thinking that I have had Alienware for more than 2 months and still cannot resolve this issue.

    http://forum.notebookreview.com/thr...fter-clean-installation-of-windows-10.785301/

    https://na.alienwarearena.com/forum...ubwoofer-and-windows-10-1511-threshold-2/last

    http://en.community.dell.com/support-forums/laptop/f/3517/t/19677731
     
    xBalance, Mar 27, 2016
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  2. ccsasuke

    ccsasuke Notebook Enthusiast

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    Try installing the older version of that driver. The option will still be grayed out, but the subwoofer should be working.
     
    ccsasuke, Apr 1, 2016
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  3. xBalance

    xBalance Newbie

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    Hi ! Thanks for you reply.
    Yes I've seen that somebody was successful in installing older driver version and getting subwoofer to work although option is still greyed out.

    I Tried
    1.1.7,A02 25 Nov 2015 06:12:12
    1.1.3,A01 09 Nov 2015 10:11:46

    and Currently have most recent one 1.1.9 ,A03 which was released today but still no luck :(
     
    xBalance, Apr 1, 2016
    #3