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    Alienware 17 R2 LCD display pixel problem

    Discussion in '2015+ Alienware 13 / 15 / 17' started by Jumhur, Jul 8, 2015.

  1. Jumhur

    Jumhur Notebook Enthusiast

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    Hello,
    I bought alienware 17 r2 and received it 10 days ago.I was busy with moving out my house so i probably used it for no more than 3-4 hours in these 10 days (it didn't leave its original package the first week) and when i opened it the evening i noticed that in the bla
    ck alienware background picture i have a green pixel dot.I thought it is a dust in the start but it is not.When my screen is black i have a green pixel and when it is white i have a red pixel.I ran these youtube pixel fix things and it seemed to work.The next day it was the same again.When i put my mouse near it it becomes more faded for i dont know what reason.Should i contact technical support about it or i can fix it myself ? I am not happy that if they are to repair the laptop they will put refurbished LCD screen to brand new 10 days old laptop instead of planting a brand new one.I think i can also still return the product since it hasnt passed the return period time.
    What do you think ?
    Kind regards
    Jumhur

    PS some images

    [​IMG]
    [​IMG]

    Alienware 17 R2 2015


    Intel® Core™ i7-4980HQ Processor (Quad-Core, 6MB Cache, up to 4.0GHz w/ Intel® Turbo Boost)

    NVIDIA® GeForce® GTX 980M with 4GB GDDR5

    16GB Dual Channel DDR3L 1600MHz (2x8GB)

    17.3 inch Full HD (1920 x 1080) IPS-Panel Anti-Glare 300-nits Display (Standard)
     
    Last edited: Jul 8, 2015
    Jumhur, Jul 8, 2015
    #1
  2. thegh0sts

    thegh0sts Notebook Nobel Laureate

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    return it: it's as simple as that. get the screen replaced.
     
    thegh0sts, Jul 8, 2015
    #2
  3. Jumhur

    Jumhur Notebook Enthusiast

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    On the website they say i have 21 days to return after the day of invoice but i received my system 2 weeks after the invoice and i have it for 13 days now.
    I hope they dont play that card on me
     
    Jumhur, Jul 8, 2015
    #3
  4. Jumhur

    Jumhur Notebook Enthusiast

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    I gave them a call this morning and they said they would send a technician to replace my display but it will be refurbished part.They told me system replacement is not possible unless a technician makes a few repairs first so i opted for the full refund option.The last 3 technicians who fixed my alienware 18 opened the keyboard panel with spatula and broke all the clippers holding it which led to big part replacement and im sure if i go for the repair that would happen again and i cant be bothered anymore with this i guess.
    What do you think ?
     
    Jumhur, Jul 9, 2015
    #4