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    Alienware 15R2 1% not charging

    Discussion in '2015+ Alienware 13 / 15 / 17' started by ColaMonster, May 27, 2017.

  1. ColaMonster

    ColaMonster Notebook Consultant

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    Ive done some searching, read things like using desktop mode battery charge, but thats done nothing, and i dont know why my laptop wont charge.

    Ive just purchased it, (used) and it instantly dies if the plug comes out. ive tried using my M18X R1 power plug, (330w, same voltage, higher amperage) but it made no difference, i was hoping it was an adapter problem. ive freshly installed windows, drivers and all, and im not sure what to do.

    I do require a BIOS update, and online i read somewhere that might fix it, but I require atleast 10% battery life to update it.
    [​IMG]

    Thank you in advance :)
     
    ColaMonster, May 27, 2017
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  2. Fajo

    Fajo Notebook Consultant

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    The battery is bad, It will need to be replaced. The Current capacity can tell you that it currently holds less then a AA. I have had this happen on a few laptops where it will only have a little wear level but end up having a internal error in a cell and kill the whole thing.

    Good test would be to unplug / remove the bat let it sit for a few min and plug it back in to see if a cycle will help. But to be honest I'm guessing its a bad bat.
     
    Fajo, May 28, 2017
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  3. namaiki

    namaiki "basically rocks" Super Moderator

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    From a Google search, the battery's supposed to be 14.8V. Perhaps one of the battery cells has gone kaput.
     
    namaiki, May 28, 2017
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  4. ColaMonster

    ColaMonster Notebook Consultant

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    thanks guys. i ended up pulling the battery, ill order a new one. thanks tho :)
     
    ColaMonster, Jun 2, 2017
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  5. Scrapple Joe

    Scrapple Joe Notebook Enthusiast

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    just for reference, i had a similar problem after a bios update..

    i let the battery completely die, then hit f11 on bootup, ran diagnostics, saved, then went it bios saved, changed the desktop battery thingee you mentioned, saved, and it charged right up.
     
    Scrapple Joe, Oct 18, 2017
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  6. rinneh

    rinneh Notebook Prophet

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    The voltage mentioned is indeed strange. FOr me when fully charged it gives 16v wear level of 5% after 2 years of use.
     
    rinneh, Nov 1, 2017
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  7. Vasudev

    Vasudev Notebook Nobel Laureate

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    Mine is exhibiting the same issue. I uninstalled AW OSD and nothing helped. Even performed a power reset.
     
    Vasudev, Nov 1, 2017
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