Alienware 15 R1 Throttles to 0.78 GHz (XTU says thermal but...)

OCCT is a synthetic test. that escenario is not going to happen ever...

 

hello guys, after second repair some parts, cooling system and 4k lcd screen replaced. Laptop was throttle only few times but after second or third try I noticed no throttle! Temps look fine max 85c while playing 4k and I am getting this mostly. The question is, why cpu core and cpu graphics frequency are unstable and do not rise again even in normal temps after a while? Is there a problem?

 

make an undervolt and reduce the 4 cores frequency to 3ghz .....

 

I tried but same result. CPU temp was max 75c. After 15mins later all cpu frequencies dropped down to 2.5 ghz, 400 MHz and stucked there. There is no drops like throttling but effects the fps little.

E6853 cihazımdan Tapatalk kullanılarak gönderildi

 

@Generalkty look at my score http://www.3dmark.com/3dm/18181016 with 3ghz on all cores
i found that +162mhz and +500mhz is better and have better temps

 

http://www.3dmark.com/3dm/18181886 with each new version of 3Dmark, seems like the score is being lowered. but still a good reference to know if your OC is stable and is producing benefits

 

Laptop is performing better. There is no more overheating on CPU. Yesterday I got power throttling only for short time. There is no big effect like throttling, but fps is slightly reducing because of very low frequencies. I don't know but it could be the power failure because of low voltage and MHz, while gaming stable. Look at my score http://www.3dmark.com/3dm/18184705

 

You used the fixed 3Dmark GUI 2.2.3509 64 for your FS benchmark. AKA should perform perfectly fine. The new 3DM Version will give you scores exactly where you should expect!! Or even a bit higher.
I know this, because it was I who reported the 3DM performance loss and debugged the problem for Futuremark!!!
Can you see your FS score?
http://www.3dmark.com/compare/fs/11.../fs/9456969/fs/5926649/fs/9847196/fs/9601440#

 

@Vasudev @Generalkty
New info ..... i am able to play at 3,2ghz without any problem .... with my gtx 970m Oced, here is the proof playing battlefield 4

 

@judal57: Any tweaks you did to achieve aside from settings all core multiplier to 32?

 

I had the same throttling problems with my 17 r2 which is most similar to the 15 r1. Im not sure what is wrong with these computers but once it started happening it did not go away and it happened on the 4 replacement motherboards i recieved.

Your best bet is to be really nice to the techs and be ready to clearly show them what is wrong with your computer. Awknowledge thier ******** (and you know its ********) then one up them. "I know throttling down to 2.4ghz is normal that is the normal non turbo base clock of my cpu. But I'm getting throttling down to 800mhz which is not normal." BE NICE TO THEM. They are just normal people who's job is to manage the customer end of the horrible **** storm of design decisions that dell allows. They can also pretty much do whatever they want. They can tell you that 100c is normal. They can tell you that extreem throttling is normal. They can also ship you replacement motherboards untill they decide to replace your computer with a brand new one with a 10 series gpu. Pretty much what they decide to do it based on a few

things: 1)how nice you are to them and 2)how much sense you make when talking to them and 3)how much you avoid directly contradicting thier IDIOTIC statements. And mostly its just how nice you are to them. Remember, they are actually not your enemy. Getting your replacement this way will take at least a month and that is with very fast service. If you were very mean to them at one point it may be in the notes and you may not have this option open to you anymore idk if it works that way. But like I said, they can pretty much decide to do whatever they want and at the end of the day they don't give a **** about how much money that dell spends on replacement parts as long as you are the nice customer that just has a broken computer that really deserves fixing.

Your second option is to do a fresh windows 10 install and NOT install the intel thermal framework drivers. You will still get some throttling but in my case the 800mhz throttling was gone. I just had to underclock my cpu to have it remain stable. Its not a fix that you should ever have to do on a machine that was sold to you as a working gaming machine. But hey, it might be the best you can do for now.

 

pch with fijupoly thermal pads at both sided of the motherboard hahahahah also ram chips with fujipoly thermal pads and Vram chips to, also the vram chips that are uncovered on under the keyboard

 

But PCH is passive cooled w/o thermal paste or thermal pad, right?

 

All types of laptops have only passive PCH cooling. With or without heatspreader.

 

to be sure of this thing, i just tested once again with my R2 system, i got few throttle to 800 mhz, ambient was pretty hot today here, so i went and checked my PCH temp.. it jumped to 82c, thats where the throttling started, played watchdogs 2 for 30mins, then i opened my laptop access door and used my notepad cooler, and started the same scenario again, it barely crossed 72c, with few spikes upto 74c with heavy load on BUS lanes.. 0 throttling, Tested myself for almost 3hours, So Yes PCH is having direct connection to throttling in my case, somehow it also regulates the voltages and clock speed.. this is on skylake.. imagine that on a R1 with haswell, it will obviously run much hotter, so for me i feel cooling ur PCH is the only option along with undervolt and good ventillation..

 

Strange. I had it at 84c once but never did it throttle.

 

the thing is there are microburst spikes.. its like a minor fluctuation.. for few ms it went around 90c and came back to 82c.. Just within a second, You have a GTX 980M ?? and do u use both NVMe Slots ?? as far i know, PCH controls the RTC right ? i mean the clock timing ?? using DMI.. overload on PCH will obviously slow things down.. if i found 800mhz throttle on R2, then sure its not the cpu which is having issues..

http://ark.intel.com/products/90584/Intel-GL82HM170-PCH

 

2 ssds indeed and 1 hdd. 980m.

The spike was for a minute i think.

 

I had minor stutters yesterday since the temp shot up to 94C and as always fan speed curve is slow to respond and ambient temp was very high yesterday.

 

The hwinfo fan control responds quick. But its so unreliable :S.

 

Same ****y as my AW17. The fan profiles was never fixed. Dell put in Haswell Extreme but used fan profiles intended for low powered processors. Never ending story. Without Liquid metal and Hwinfo, I would throw the machine in the dustbin.

 

@Papusan: I don't know exactly whether your AW supports intel DPTF, if yes try it. It reduced my temp by 10-15C. Otherwise it idles @50C. I'm going for a repaste later. My room temp is 35C.

 

@rinneh :Yep its 3rd party and developer has access to only part of AW's exposed system framework for custom fan control. How come your display is 300 nits instead of 220 nits, is it a typo?

 

Oh wow 35c. That explains a lot. The base temps are then already high to begin with. You need to try to create a way to get the heat as quickly as possible out of your system.

 

Thats very true. Hopefully i can find a way to solve the unreliability of it.

I replaced my screen with a better LG glossy panel. Rated for 300nits. But according to my calibration too around 315nits.

 

Fans do the trick. AC is even better.

 

Did you use calibration equipment like Spyder?

 

Yeah spyder indeed. Need it for my work.

 

You an artist? To be more precise content developer.

 

I am a webdeveloper mainly but i use a lot of tools such as photography, video, 3d etc in my designs. So thats what i ise my machine professionaly for. But next to that gaming and music production as a hobby.

 

Of course all my machines have support for this (Intel® DPTF) ****y! Most of OEM*s use this ****y for crippling the performance...

"Intel ® Dynamic Platform and Thermal Framework (Intel® DPTF) is a solution to help enable thin, quiet, and cool platform designs."

I do not use That Trash!! None of my machines is allowed to have this BLOAT installed. Hope You know what this garbage is for!!

If you search me up, maybe you will find what I mean about this Trash!! Yooo will find a lot written.

 

Yeah I know, its trash but my ambient temp is too high and DPTF allows cTDP levels to 35W and with TS 8.4 I disabled cTDP whilst gaming for more raw performance than stock.

 

You can rather remove the garbage and create a power profile for lower performance in TS. Yooo can put up to 4 profiles.

 

I have configured 4 profiles according to my needs and squeeze more battery out of it whilst on the go or at a place where I can't find AC outlet.

 

basically, just stop buying alienware and all other bga machine who gave in into intel's deal. intel pressure these oems into using their BGA cpu because intel give them discounted rates. only socketed machine thanks

 

Still, ODM / OEM's could have said no thanks. Fully possible. But some want a different direction as yooo can see!!

 

lmao, yea i agree partial of what he said because in engineering side of things, they have to follow their "process" and "procedure". once they step out of that realm they dont really know what to do, little do they know desktop/laptop are pretty much same $h!t, same concept, just different chipset and socket.

not to mention we do not mind thicker notebook much at all, enthusiast would want POWER and upgrade-ability over ANY of the cons he has mentioned, heat/thickness etc. and of course "we need intel's help" i lol'ed at that. I am sure these OEM also have workstation/desktop department, using desktop counter parts, this is an easy problem for them to tackle but apparently "talking into with another department other than mobile, is not part of our work, process/procedure so it will not happen".

well, good bye alienware, m18x r2 was the last great machine you made, since then it has been nothing but trash. AW18 was semi acceptable except extra hot CPU with IVR built into it.

 

@judal57 Thanks, I will try this. Did you use any means to socket it? I mean is there any thing pressurizing it agains the pch apart from the adhesive? or Is there a portion of heatsink pushing it on the chip?.. or is this arrangement involves sticking the pad on pch only.. do you have a video of it.

Sorry for the late reply!

 

@Papusan how do I remove DPTF without formatting my PC?
What can/ might go wrong after uninstalling the same if, anything... read enough of your posts to understand the benefit.

 

i have intel thermal framework active. what i can ay is that you have to have the old version that comes with Dell. the exact thing for chipset driver and management engine. it refuces to go back again so i have to downgrade manually from device manager. i had a shuttering with the new version of hm89 driver auto-updated because of windows updates ... so i deactivated the auto update drivers after downgrading from "advanced system config / hardware /second option"
i removed the ram thermal pads because i made a custom acrylic panel to allow the entrance of fresh air to ram and SSD's, but i but the thermal pads on the back of the ssd´s too se my beautiful babys hahahah http://forum.notebookreview.com/threads/acrylic-panel-mod.804751/
for the another question, you are only allowed to put one 2,5mm thermal pad above pch because of a plastic that is not doing anything more than being near to pch, so i removed a little bit of it with a scalpel. and it looks like nothing happened, then i applied 3 layers of 2,5mm thermal pads and the plastic thing is making presure and is there since a lot of time. you can see my thermal pads sandwich there. i am really happy with the performance. i can run at 3,5ghz gaming (not synthetic stress benchmarks) without throttling. but is not useful to any game i play on this moment. so i have 3,1ghz on all cores. wich is perfect to me. also i have found that cache can be undervolted higher than cpu without being unsestable.

 

man.. aw 15 should be considered top end but only at 3.1ghz, why not try like 3.7 or 3.8ghz?

 

because this is an HQ chip. is spouse to be locked, but i can raise it from 3,3ghz to 3,5ghz at four cores, but this is hotwell and the little boost dont match with the high temperature increase. intel make HK chips that can achieve 4.2 easy... 4,5ghz with more tricks. and i saw @iunlock achieving 4,7ghz

 

I installed it after my clean install of win10. Removed it yesterday for testing purpose. No difference whatsoever... Temps are the same. I OC via BIOS and XTU. So far so good.

 

'Tis only helps in battery mode where CPU is put to 35W TDP to extend battery life.