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    Alienware 15 R1 "Plugged in, NOT Charging"

    Discussion in '2015+ Alienware 13 / 15 / 17' started by RatioKiller, Mar 4, 2018.

  1. RatioKiller

    RatioKiller Notebook Enthusiast

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    Hey guys so I am in need of some help, I just noticed today that my battery will not charge past 39%.. I was using my laptop earlier when I noticed the blinking like, it initially charged from 10% > 39% however it refuses to charge any further.

    I read online that taking out the battery in the R1 is pretty complicated.. I was wondering if there is a quick way to find out if its either the battery OR the actual power brick? I should note that the power brick does get warm and show a green indicator light.

    Also if I pull the power cord, it doesn't shut off, so it tells me that the battery can hold some charge at least. I have read that I should just let the battery die completely, (blinking light) then charge it off, overnight. Would this work / be advised?

    Please help as to what I can do to remedy this ASAP.

    Thanks,
     
    RatioKiller, Mar 4, 2018
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  2. elnotebooko

    elnotebooko Notebook Enthusiast

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    Try removing the battery, unplug the device and press power for 30 seconds.
    Then insert battery plug power and power on.

    Gesendet von meinem Redmi Note 4 mit Tapatalk
     
    elnotebooko, Mar 4, 2018
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  3. rinneh

    rinneh Notebook Prophet

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    Your battery is probably dead then.
     
    rinneh, Mar 4, 2018
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  4. judal57

    judal57 Notebook Deity

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    judal57, Mar 4, 2018
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  5. rinneh

    rinneh Notebook Prophet

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    This error has nothing to do with the PSU. The batterywear is too high and prevents the battery from being fully charged.
     
    rinneh, May 6, 2018
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  6. avkdm

    avkdm Newbie

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    Strange, I had the same “Plugged in not charging error” and changed the power supply and it fixed mine, so it could be the battery, the charger, a fault on the motherboard ic or charging port. My power supply brick was also able to power the laptop, no problem. Dismissing one fix for a charging problem in favour of another is arrogant.. So my advice is if you can get hold of another charger at least try that first.
     
    Last edited: May 23, 2018
    avkdm, May 23, 2018
    #6