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    Alienware 15 LED issues

    Discussion in '2015+ Alienware 13 / 15 / 17' started by Pocholo, May 24, 2015.

  1. Pocholo

    Pocholo Newbie

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    I have an issue with my alienware 15. I've been using it for about 2 months already and all I can say is that it's perfect. However, just today, I noticed that the front speaker LED light(right side only) is not working anymore. But the left side is fine tho. Tried researching how to fix this cause i still think its just a bug or something. Tried the following:
    Uninstall/reinstall Alienware command center = Nothing happen
    AlienFX Tester = all the led is fine except the front right side speaker light wont turn on at all

    Check the dim lights and go dark/ go light = doesn't fix the problem

    I think its time to call it in?
    Or do you guys know how to fix this issue?
    Any of you experienced this kind of problem on your alienware (early 2015)
    Thanks. :)
     
  2. iPhantomhives

    iPhantomhives Click the image to change your avatar.

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    Call in :) both left & right speaker LED light suppose to work in pair.
     
  3. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    I believe the LEDs are on the palmrest though. If you haven't called in, send us an email to AWsocialmedia@dell.com and we'll help out.
     
  4. DeeX

    DeeX THz

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    During an exchange on one of these 15's I was told by tech support that there was a recurring issue with LEDs going out like this. They even used that as a reason to exchange me with doing minimal troubleshooting. They said they wanted to capture the machine and have engineering look at it. Now with that said the tech support guy could have been talking out of his booty.
    I figured I would still mention it. :D