The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Alienware 15 1 Key broke... Help..

    Discussion in '2015+ Alienware 13 / 15 / 17' started by RatioKiller, Nov 16, 2015.

  1. RatioKiller

    RatioKiller Notebook Enthusiast

    Reputations:
    0
    Messages:
    48
    Likes Received:
    10
    Trophy Points:
    16
    Hey guys, so I was carrying some books around my room and one fell on my "P" key. It popped out and when i went to check out the back I noticed one of the tabs on it broke on the back of the P key. I was wondering how should I go about getting a replacement. Thanks
     
    RatioKiller, Nov 16, 2015
    #1
  2. Mr.Claw

    Mr.Claw Notebook Consultant

    Reputations:
    11
    Messages:
    195
    Likes Received:
    29
    Trophy Points:
    41
    Do you have accidental damage protection? If yes claim it.
    If not, do you have regular warranty? If yes, take the laptop to an authorized Dell service center because replacing the keyboard yourself will void the warranty. If no warranty, buy a spare and replace it yourself.

    Should be an easy job if you can find a replacement keyboard.
    Do a google search, you should be able to find a few sellers relatively easily.
     
    Mr.Claw, Nov 17, 2015
    #2
  3. rinneh

    rinneh Notebook Prophet

    Reputations:
    854
    Messages:
    4,897
    Likes Received:
    2,191
    Trophy Points:
    231
    rinneh, Nov 17, 2015
    #3
  4. kosti

    kosti Notebook Virtuoso

    Reputations:
    596
    Messages:
    2,162
    Likes Received:
    466
    Trophy Points:
    101
    Except directly from Dell, a replacement keyboard is gonna be hard to find for the new models. One reason is because they are relatively new and another is that the keyboard is now part of the entire top assembly that includes the power board and trackpad. I'm sure the keyboard can still be removed, but if you look for a replacement, it's gonna probably include the entire assembly. Best bet is to call Dell and see if it can be replaced under warranty, or try to find a replacement key like rinneh suggested but try laptopkey.com as well.

    http://www.laptopkey.com/
     
    kosti, Nov 17, 2015
    #4
  5. Alienware-L_Porras

    Alienware-L_Porras Company Representative

    Reputations:
    3,658
    Messages:
    6,874
    Likes Received:
    969
    Trophy Points:
    281
    If you have accidental warranty, send me a PM. I'll send the replacement..
     
    Alienware-L_Porras, Nov 19, 2015
    #5