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    Alienware 15" R3 - Sounds issues with Alienware Software

    Discussion in '2015+ Alienware 13 / 15 / 17' started by Colonel Panic, Oct 31, 2016.

  1. Colonel Panic

    Colonel Panic Notebook Guru

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    Hello everyone

    I've had my Alienware 15" R3 (i7 6700HQ, 4K UHD, GTX1080) for about a week now. I've noticed that when playing games or software that has sound effects and music, I get a crackling noise whether using the laptop's speakers or headsets (plugged directly into the headphone out). After some trial and error, I noticed that this was only affecting the soundtrack in games and not the sound effects. It was also affecting YouTube videos.

    I was able to eliminate this crackling by disabling the alienware sound control app (can't remember the name of the software).

    I will probably try to uninstall and reinstall this software. Has anyone else experienced this? Any other tips? In checking the Realtek controller, I see that all of my drivers are current as per the Dell website.

    Thanks.
     
    Colonel Panic, Oct 31, 2016
    #1
  2. improwise

    improwise Notebook Deity

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    Noticed the same problem with standard Windows "beep". First thought that the speakers might be broken but tried Spotify and that worked fine. Didn't try anything else though as I plan to reinstall Windows anyway.
     
    improwise, Nov 1, 2016
    #2
  3. Alienware-K_Castro

    Alienware-K_Castro Company Representative

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    Hi,
    If you already tried reinstalling both BIOS and audio drivers from our support site please let me know to see what else we can find regarding this problem.
     
    Alienware-K_Castro, Nov 3, 2016
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  4. raiden87

    raiden87 Notebook Evangelist

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    Got the Same Problem. Seems to be an issue with the alienware software
     
    raiden87, Nov 3, 2016
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  5. Alienware-K_Castro

    Alienware-K_Castro Company Representative

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    It happens with both speakers and headset too?
     
    Alienware-K_Castro, Nov 3, 2016
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  6. raiden87

    raiden87 Notebook Evangelist

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    I think its both speakers... but really hard to tell.

    My Headset over USB does work Fine (but it has its own software and soundcard.) didnt try anything with headphone out yet
     
    raiden87, Nov 3, 2016
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  7. Colonel Panic

    Colonel Panic Notebook Guru

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    Hi there
    I know how to uninstall and reinstall drivers, and how to INSTALL a BIOS but how do I re/uninstall a BIOS? Just copy the same one over?
     
    Colonel Panic, Nov 3, 2016
    #7