AW17R4 CPU repaste/repad or return?

Just got this AW17R4 config couple days ago:
config: 7820hk, gtx 1080, qhd 120hz display

I am concerned about my CPU temps but not sure which direction to go to resolve it. I have posted the other day that I played GTA 5 on "default" settings for an hour and while I didn't get any thermal throttling the temps got pretty high. max temps hit 89-90c with an avg of about 80c. The CPU was overclocked to 4.0Ghz.

I contacted Dell Tech Support earlier today and after running tests, they said it was running fine with it OCd at 4.0Ghz.

Tonight I increased the CPU to 4.2, I played Ark for 2 hrs straight on "default" settings while recording temps. Can a more experienced person look at the stats below and advise me if I should just get this repasted/repadded or just get a replacement?

 

you know what, your laptop is amazing. my 7820 cant OC, it's too hot, even no-oc, the temper is over 95 when I gaming. And I have already repasted
Kryonaut ! i have request replacement, i bought this laptop for 7 months, and it has been repaired 5 times

 

Sorry, I've been using the AW17R4 Lounge sticky thread. Please disregard this post or delete by admin if necessary.

Thanks

 

Guys I am having the same problem with the 7820HK but with a GTX 1070, the temp of the VGA is always good, something like 67 at most on FULL, but the CPU goes to 96-97 everytime and its thermal throttling, now Deill is going to do a heatsink replacement.

 

that may work but only way to be sure is to get it properly balanced either by yourself or a pro

 

Balanced? I’m assuming this is when you’re putting it back on and making sure it’s aligned with the screw holes. If it’s bent a bit for other people, what can they do? Do they bend it with their arm/hand strength?

 

the thing is, how to identified the alignment of the heatsink with the chip?

 

Are you using a cooling pad of some sort?
Most laptop coolers effectiveness is not from the fans but rather from allowing more airflow under the laptop.
The clearance on the bottom of most gaming laptops is not big at all.
Will that solve your problem? No, I figured I would ask as usually it exacerbates the heat sink / paste issues.

Like they said you need better contact with the CPU. Once that is achieved you will get temps in the 70/80s while overclocked etc.
As you can see from your temps, two of the cores are hotter then the other two. Those two are on one side of the CPU die etc.
Dell technicians will just replace the heat sink they will not do any modifications or thermal tuning.

 

it's not your heatsink, it's your cpu. i've had the same problems for 2 months, also got a heatsink replacement. Now i've been running 4.4 on all 4 cores due to a new mobo. Thermal pads are still not making proper contact (see my earlier post) but now my max is 91C (temperature spike nothing serious) and an average of 77/80 degrees. it does not throttle and i've been able to overclock my cpu from a mere 3.9 ghz up to 4.5 ghz (all 4 cores) without throttling (power or temperature) Ask a new mobo, maybe you have a 7820hk wich should've been turned in to a 7700hq.

 

I've got the same 7820HK, GTX 1080, QHD 120hz LCD version, got pretty much the same temps on the CPU when I got mine this July, however the GPU was overheating as well, up to 75-80C, so I re-pasted and re-padded, got things under control, but then I had the stuttering issue due to not doing a good job with the thermal pads (height), so I opened the laptop again, re-pasted and re-padded again, being more attentive and observant the second time around especially with the pads on chokes and VRMs and I now absolutely love the lappy, the temps I get now with thermal paste and not LM are 62-65C on the GPU on full load and latest BIOS that unlocks the 180W power option, 65-67C on the CPU with 4-5C core differential (full load but not OC'ed and with -0.11 in XTU). Of course, as a customer you don't have to do it and you are supposed to receive a problem free machine, but it is what it is. However, if you decide to invest some time and effort in your machine, you will get a stunning laptop with absolutely top notch performance! I was pretty pissed off myself when I got it first, but now I wouldn't trade it for any other laptop

 

Exactly the same for me nice post

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