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    AW15 Help with fresh 8.1 install, AW Command Center

    Discussion in '2015+ Alienware 13 / 15 / 17' started by sakor1, Feb 6, 2015.

  1. sakor1

    sakor1 Notebook Consultant

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    So given have installed a new M.2 SSD from a third party, and my AW15 only came with HDD, I figured to do a fresh install of Windows 8.1 using the drivers from the support page.

    Unfortunately, I have two issues:

    1) Most importantly, AW Command Center 4.0 will not install. It comes up with an error "The update installer operation is unsuccessful". Anyone know what that means and how can fix?
    I found out how to fix this one myself. Turns out that the support site only shows the command center updater by default. By clicking into "other versions available" can download the full installer :)

    2) Despite installing all the drivers on support page, still seem to be missing something. In my device manager can see uninstalled/ alert hardware under 'other devices' item for "PCI Simple Communications Controller" and two "Unknown Device". Any ideas? I downloaded and installed the following in this order so don't know what is missed:
    - Chipset
    - Intel RST
    - LAN
    - Wireless
    - Airplane mode switch
    - Video card
    - Audio
    - Bluetooth (although this failed, Windows update installed one that worked)
    - Media card reader
    - Touchpad

    Thanks in advance for assistance :)
     
    Last edited: Feb 6, 2015
    sakor1, Feb 6, 2015
    #1
  2. Anirudh.am

    Anirudh.am Notebook Enthusiast

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    I think that can be avoided by using seagates disk transfer utility where you can just select to transfer the is and apps only
     
    Anirudh.am, Feb 6, 2015
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  3. sakor1

    sakor1 Notebook Consultant

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    Regardless, have clean installed now so just want to find out what it may be that is missed so that I can complete it.
     
    sakor1, Feb 6, 2015
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  4. Anirudh.am

    Anirudh.am Notebook Enthusiast

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    Only thing I think that you have missed is the driver for the aw15 pcle port and maybe the DVD drive
     
    Anirudh.am, Feb 6, 2015
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  5. sakor1

    sakor1 Notebook Consultant

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    Yes I've narrowed it down to the PCI-E port so just trying to find appropriate. There is no DVD drive in this model.

    I think it is the Intel 8 Series/C220 Series so just trying to track down a driver which is proving tougher than it seems...
     
    sakor1, Feb 6, 2015
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  6. sakor1

    sakor1 Notebook Consultant

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    Scratch that, installed Intel chipset driver that now shows that up.

    I believe the missing culprit might be the Kionix freefall sensor. That driver installer seems to get an error, perhaps as it is just an updater? Need to find a full proper driver for it, can anyone help there?
     
    sakor1, Feb 6, 2015
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  7. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Can you post the HW ID?
     
    Alienware-L_Porras, Feb 10, 2015
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