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    AW13 Intel HD crashes computer

    Discussion in '2015+ Alienware 13 / 15 / 17' started by cookieater, Feb 17, 2015.

  1. cookieater

    cookieater Notebook Enthusiast

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    Anyone else having issues with the integrated intel HD graphics. I have had quite a few windows lockups (i.e. if music is playing that will freeze playing a digital errrrr noise). Only way to get out is to hold the power button down for 4sec.

    It happens most times if I go into a game with it using the intel HD, otherwise sometimes randomly.

    Do you think this is a driver issue or a hardware issue?
     
    cookieater, Feb 17, 2015
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  2. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Have you tried reinstalling all Intel drivers (chipset and GFX)?
     
    Alienware-L_Porras, Feb 19, 2015
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  3. cookieater

    cookieater Notebook Enthusiast

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    no not yet. I'll give it a go.

    I also notice that if playing music or a video. everyonece and a while the sound will do an electronic errr noise randomly. Not sure if this is related to the intel HD display
     
    cookieater, Feb 20, 2015
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  4. cookieater

    cookieater Notebook Enthusiast

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    Tried reinstalling all the drivers and no luck. Also ran the dell diagnostic tests (They kind of stress the GPU and other stuff) but they all passed.

    I generally have a intel HD crash or freeze once a day.

    And the audio is unusable as the audio from music/movies/games does the freezing errrr noise about every 2 minutes....


    *** UPDATE: Fixed the sound skipping by disabling Dell Diag Control Service and Dell System Analyser in Device Manager. Theres a bug in the latest support drivers causing a DPC latency.
     
    Last edited: Feb 21, 2015
    cookieater, Feb 21, 2015
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