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    AW 17 R2 Stuttering

    Discussion in '2015+ Alienware 13 / 15 / 17' started by Sailorkellah, May 28, 2015.

  1. Sailorkellah

    Sailorkellah Notebook Guru

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    While observing my new toy, aside from PSU and fan issues which was solved using HWinfo the new problem now is the stuttering while gaming any game in the first 30 to 1hr gaming. The good thing is in the long run it's gone.

    Is this alarming? Hardware probably?

    System Information
    ------------------
    Time of this report: 5/29/2015, 07:38:26
    Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_r9.150322-1500)
    Language: English (Regional Setting: English)
    System Manufacturer: Alienware
    System Model: Alienware 17 R2
    BIOS: A01
    Processor: Intel(R) Core(TM) i7-4980HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
    Memory: 16384MB RAM
    Available OS Memory: 16270MB RAM
    Page File: 3197MB used, 29456MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.03.9600.17415 64bit Unicode

    Any help much appreciated.
     
    Sailorkellah, May 28, 2015
    #1
    Spartan@HIDevolution likes this.
  2. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    Probably because you're not using the latest BIOS

    PS: your signature says

    i7-4810MQ CPU @ 2.80GHz (8 CPUs)

    that's very wrong, it's 4 cores with 8 threads! not 8 CPUs! You have ONE CPU/4 cores
     
    Spartan@HIDevolution, May 29, 2015
    #2
  3. Sailorkellah

    Sailorkellah Notebook Guru

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    I forgot to delete my stolen AW18 signature :).

    For the bios thing....i'll w8 for the incoming bios Porras was talking about.

    But, I wonder y the stuttering came late where I was already playing without stuttering for 4 days until I solved the issue of fan not spinning using HWinfo and then when it stabilizes after a day bang...stuttering suddenly just sets in while I was already few hrs in the game. If it was the PSU then I should have it everytime I game correct?
     
    Sailorkellah, May 29, 2015
    #3
  4. Sailorkellah

    Sailorkellah Notebook Guru

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    Hello Guyz, I flashed bios to A02 and still the stuttering present. Any ideas how to trouble shoot?

    Drivers already updated so can't think of other solution.Maybe wait for A05 bios?
     
    Sailorkellah, May 31, 2015
    #4
  5. Sailorkellah

    Sailorkellah Notebook Guru

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    Hello again all,

    As previous post said it started after I fixed my fans using HWinfo, so in short it's the software running in background which causes the stutter.

    I believe there is a setting in the program that must be unticked. I would like to ask readers who knows to fixed the setting to make the program work while I'm gaming not to cause the stutter.

    See below my settings.
    upload_2015-6-2_10-34-8.png
     
    Sailorkellah, Jun 1, 2015
    #5