AW 13 R3 always BSOD after exiting games

So I have a weird issue with this laptop. Every single time you play a game, when you exit the game, the laptop BSODs. This happens with basically every game.

Then upon restarting, the nVidia GPU is shown as "Microsoft Basic Display Adapter". The way to fix this issue is to do a shut down of the laptop and turn it back on (no restarting fixes it).

Otherwise the laptop is fully stable and can game for hours perfectly fine.

Any ideas what's causing this? Laptop is out of warranty since March.

 

Sounds like it may be tied to optimus? having problems handing it back to the Intel HD?

Is there a way to disable optimus and run the scenario again?

 

Yes it's definitely an Optimus problem. But I never had it on my first AW 13 R3 (6700HQ). This model (7700HQ) has this issue. If I remember correctly, when using the graphics amp with my Titan X, exiting a game didn't have an issue.

But I cannot disable Optimus, it's always enabled.

 

Are you undervolting?

 

No everything is completely stock.

I'm going to try and flash the BIOS and reinstall windows once more. There should be a new BIOS by now since it's been running the same one since I bought from you lol

 

Try TrayPwrD3 as a temporary fix. Its a an executable that keeps Dgpu on when not used. Perhaps it will keep Dgpu from turning off on game exit (what may be causing BSOD)
https://github.com/jobeid/TrayPwrD3

Also, are you gaming on monitor + alienware AMP? And is monitor plugged into AMP or laptop if so?

 

Okay sounds good I'll try this. Although I won't have the laptop back until Friday.

Now my question is...if this works...what can I do to fix the issue? I know this would be a temporary fix but I am wondering what can be causing this then?

Regarding the AMP, I ran it monthssssss ago when I first had the laptop with Titan X. I don't remember the specifics but I do remember using an external monitor and I believe I also tried the internal monitor. Both did not cause a BSOD after exiting the game I think.

 

My number 1 guess without being able to replicate the issue is a registry error connected to the Intel and Nvidia drivers. In which case you can try a clean sweep of the drivers with an uninstaller that removes all traces. If that doesn't work, a full system wipe of windows