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    17R3 unresponsive

    Discussion in '2015+ Alienware 13 / 15 / 17' started by radji, Jun 17, 2018.

  1. Vasudev

    Vasudev Notebook Nobel Laureate

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    What's the BSOD name? Any hints?
     
  2. radji

    radji Farewell, Solenya...

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    No, not one hint. The screen remains black when the BSOD occurs, but I know its crashed because the screen's backlight comes on and the HDD indicator flashes like it's doing a memory dump. Then after about 30 seconds it reboots. Bluescreen Viewer does not list an error code name in the bug check field.
     
  3. Vasudev

    Vasudev Notebook Nobel Laureate

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    Have the same issue as well. No BSOD just black screen day before yesterday. When I checked event viewer it was disk corruption.
    For me it was a combination of bad RAM and dirty disk error causing the same issue.
    try chkdsk /f /x C: and run the same cmd on your other drives.
     
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  4. radji

    radji Farewell, Solenya...

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    Good to know this error is occurring elsewhere. I ran chkdsk on both my drives. I know it's not my RAM since I've used multiple sets of DIMMs and still had the system crash. Will have to wait and see if the chkdsk fixed the issue.
     
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  5. Vasudev

    Vasudev Notebook Nobel Laureate

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    Test Single stick at a time, load techpowerup RAM tester along with 10-15tabs in your browser, run a AV scan etc.. Make sure RAM is loaded to 90-95% to eek out the RAM issues. These days most errors are masked off which will let users run the PC w/o shutting it off.
    Before that, RAM stress testing passed my tests and after doing my custom workloads I think you need extra workload to judge if RAM is bad when its fully loaded or near full.
     
  6. radji

    radji Farewell, Solenya...

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    I only test with memtest86+. 8-12 passes without any error is usually enough for me to be confident in RAM not having errors. Windows drives RAM testers don't check the RAM space that is taken up by the OS. But that is a matter of preference.

    I know it is not the RAM since I get the black screen BSOD with 3 different sets of RAM sticks, one set was the default Dell memory, the second was the RAM sticks I've used in the system since I got it, and the third I just bought for testing. I can see two sets possibly being faulty. But not three.
     
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  7. Vasudev

    Vasudev Notebook Nobel Laureate

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    As a test, enable Performance mode in BIOS and check it. BTW, which RAM sticks are you using?
     
  8. radji

    radji Farewell, Solenya...

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    Sure, but not sure why that would do anything. Performance mode for my HQ CPU will only up the PL1 and PL2 levels. No real stress is being put on my CPU.
    The RAM I usually run is Kingston HyperX. The Dell set is standard Hynix. And the testing set is from Crucial.
     
  9. Vasudev

    Vasudev Notebook Nobel Laureate

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    You also get improved fan tables optimised for Summer Season.
    What speed HyperX runs at? 2133 or 2400MHz? Which Crucial RAM are you using Standard or Ballistix?
    I'm curious to know if someone used 2400MHz on 17 r3 and enabling CPU perf. mode actually bring up mem OC menus or not?
     
  10. radji

    radji Farewell, Solenya...

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    My HyperX runs at 2400MHz. The Crucial RAM I used was standard at 2133MHz.
     
  11. Vasudev

    Vasudev Notebook Nobel Laureate

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    Are you sure that HWINFO reports Memory frequency at 1200MHz? Is it 8/16GB module? I'm think of 32GB RAM and most of them said HyperX,Ballistix didn't work for them and only Corsair Vengeance,Gskill ripjaws and crucial standard RAM worked for them.
    So you can run at 13-13-13-39? Any Memory benchmarks using Crucial and HyperX?
     
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