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    17R2 dead?

    Discussion in '2015+ Alienware 13 / 15 / 17' started by Onetwo345, Mar 5, 2018.

  1. Onetwo345

    Onetwo345 Notebook Geek

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    So it was working perfectly the day before yesterday. Then yesterday it wouldn't power on, there are no lights when the charger is connected. I've tried removing the battery connector and holding down the power for a while, but still no response when the battery is connected again. Also tried to power it on with the battery disconnected and only the power cable connected with two different chargers. Nothing still.

    It's looking as if the motherboard is dead. Has anyone experienced this too?

    Also does anyone know where to find a replacement motherboard? Going to contact Dell about it, but it's out of warranty so I doubt they'll do much.

    Sent from my Pixel XL using Tapatalk
     
    Onetwo345, Mar 5, 2018
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  2. ScruffyITA

    ScruffyITA Notebook Enthusiast

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    psu light is on ?

    u have a multimeter to make some test point ?
     
    ScruffyITA, Mar 5, 2018
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  3. Onetwo345

    Onetwo345 Notebook Geek

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    Yeah, the power supplies both light up and work in my 15r3.

    And nope, I don't have a meter unfortunately

    Sent from my Pixel XL using Tapatalk
     
    Onetwo345, Mar 5, 2018
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  4. ScruffyITA

    ScruffyITA Notebook Enthusiast

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    without a multimeter is hard...
     
    ScruffyITA, Mar 5, 2018
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  5. Onetwo345

    Onetwo345 Notebook Geek

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    Never mind, power input was rekt, replaced the internal d.c cable and it seems to be working.

    Sent from my Pixel XL using Tapatalk
     
    Onetwo345, Mar 8, 2018
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    VICKYGAMEBOY and Vasudev like this.
  6. VICKYGAMEBOY

    VICKYGAMEBOY Notebook Deity

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    if the power light turns off in ur adapter cable the blue ring, then there must be some issue with motherboard.. it reverse current.. yeah hope ur dc cable fixed the issue.. and dont use express charge.. use the latest bios.. disable xpress charge.. it should be off by default.
     
    VICKYGAMEBOY, Mar 10, 2018
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    Vasudev likes this.
  7. judal57

    judal57 Notebook Deity

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    i had the same problem as you, but i cant wait the 1 month delibery, so i fixed the burned plug, using a new one from a dead battery and placing wire by wire on the new plug and used a temperature sensitive plastic to cover each cable. lol @Vasudev saw the process
     
    judal57, Mar 10, 2018
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    Vasudev likes this.
  8. Vasudev

    Vasudev Notebook Nobel Laureate

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    I saw it in pictures only. :)
     
    Vasudev, Mar 11, 2018
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  9. Onetwo345

    Onetwo345 Notebook Geek

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    Ok new problem, the laptop now won't start. The power button lights up when the power cable and battery are both connected, and pulses as if the laptop is asleep.

    If the power cable is removed, the light turns off and won't come back on. If the battery is removed, the button doesn't turn on in the first place.

    It only lights up when the battery and power cable are connected, but turns off immediately when pressed, and I have to reconnect the power cable to make the light come on again. The system won't boot at any stage.

    Edit: Never mind, power button cable was broken
     
    Last edited: Mar 19, 2018
    Onetwo345, Mar 19, 2018
    #9