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    17 r4 returned from warranty with replaced mobo/LCD not booting

    Discussion in '2015+ Alienware 13 / 15 / 17' started by Alienware17r4war, Dec 12, 2017.

  1. Alienware17r4war

    Alienware17r4war Newbie

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    I just recieved my 17 r4 from warranty. They had to replace the mobo and panel. When I first turned it on had to set up Windows. Once it rebooted after updates the screen shuts off with the other lights on (keyboard, logo, Tron and head) after the alienware logo screen and the Windows logo screen.



    I recorded in the dark so you can actually see the screen shut down.
     
    Alienware17r4war, Dec 12, 2017
    #1
  2. Vasudev

    Vasudev Notebook Nobel Laureate

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    Switch the BIOS to Secure Boot with UEFI and try again. Disable fast boot using powercfg -h off
     
    Vasudev, Dec 12, 2017
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    Alienware17r4war and cskx2001 like this.
  3. cskx2001

    cskx2001 Notebook Consultant

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    What Vasu said, it sounds like the "techs" toyed around with your bios settings. I had something similar happen when I sent my machine out, and only once (forced them to do in house every time after they messed my machine up).
     
    cskx2001, Dec 12, 2017
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  4. Alienware17r4war

    Alienware17r4war Newbie

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    I'm not too knowledgeable with comps. Where in the bios menu can I find secure boot?
    Is fast boot in the bios or boot menu?
     
    Alienware17r4war, Dec 12, 2017
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  5. Alienware17r4war

    Alienware17r4war Newbie

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    I enabled secure boot. But I can't find fast boot in bios. Where can I find that option?
     
    Alienware17r4war, Dec 12, 2017
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  6. Alienware17r4war

    Alienware17r4war Newbie

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    Still the same issue with secure boot
     
    Alienware17r4war, Dec 12, 2017
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  7. Vasudev

    Vasudev Notebook Nobel Laureate

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    Try power reset by removing back panel and battery plug. Also, clean RAM stick's golden part with a clean cloth.
     
    Vasudev, Dec 12, 2017
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  8. Alienware17r4war

    Alienware17r4war Newbie

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    STill nothing :(
     
    Alienware17r4war, Dec 12, 2017
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