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    15 r2 memory problem

    Discussion in '2015+ Alienware 13 / 15 / 17' started by SpyCracker, Oct 24, 2015.

  1. SpyCracker

    SpyCracker Notebook Geek

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    Hi guys, I have a 15 R2, 1 week old.

    I bought http://www.newegg.ca/Product/Product.aspx?Item=N82E16820104590&_ga=1.100121118.1077698049.1442697222 this ram to make my ram 16gb. Someone from forum also bought it and recommended it to me.

    But after I install now every 5 minutes windows give MEMORY_MANAGEMENT error and restarts the computer.

    I am not sure what to do. Do these rams not compatible?

    Note: when I go back to original rams there is no problem. It starts to throw this MEMORY_MANAGEMENT error after I install the kingstons. Computer works nice for 5 min then error.
     
    Last edited: Oct 24, 2015
    SpyCracker, Oct 24, 2015
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  2. ccsasuke

    ccsasuke Notebook Enthusiast

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    The link shows a DDR4 2400 RAM, and perhaps the chipset in AW15 R2 (HM170) only supports up to 2133MHz. I'm not sure though.
    Usually the RAM can work in lower frequency, but that might be a cause..
     
    ccsasuke, Oct 24, 2015
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  3. SpyCracker

    SpyCracker Notebook Geek

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    I see then thank you, if anyone else can also confirm this i will return this one and order one with 2133mhz.
     
    SpyCracker, Oct 24, 2015
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  4. Nyceis

    Nyceis Notebook Deity

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    The ones I ordered were defective and I had to return them; haven't ordered a replacement set either...
     
    Nyceis, Oct 24, 2015
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  5. SpyCracker

    SpyCracker Notebook Geek

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    Thanks so maybe mines are defective too. Did you have the same problem?
     
    SpyCracker, Oct 24, 2015
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  6. Nyceis

    Nyceis Notebook Deity

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    No, mine refused to boot at all.
     
    Nyceis, Oct 24, 2015
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  7. Dan.J

    Dan.J Notebook Geek

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    Are you guys able to set a XMP profile in the bios to match the memory you bought? Its probaly just a timing setting that is causing issues.
     
    Dan.J, Oct 25, 2015
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  8. SpyCracker

    SpyCracker Notebook Geek

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    I did, then it started throwing QUOTA_UNDERFLOW error.
     
    SpyCracker, Oct 25, 2015
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  9. TheDude1656

    TheDude1656 Notebook Enthusiast

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    I ordered the same thing. Have had the same problem. Memory errors. Setting the XMP profiles in the bios didn't actually have any different settings and still got the same errors. What I did do was change the clock speeds and multipliers to try and get it right......that is definitely not the way to go as if you mess up the timings you get a 4 beep problem that cause my computer not to come back on. I had to take the whole damn thing apart pretty much to unplug the CMOS battery and put it all back together.


    Edit....I even ordered 2 different 16gb sets one from newegg and one directly from kingston. Same problems and errors with both sets. It's not bad ram
     
    TheDude1656, Oct 25, 2015
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  10. Irrational23

    Irrational23 Notebook Consultant

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    So... anyone find some compatible 2133mhz RAM online yet?
     
    Irrational23, Oct 25, 2015
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  11. Tony V

    Tony V Notebook Consultant

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    That sucks! Maybe you can tweek the memory timing settings in intel XTU. Sucks it didnt work out of the box :( I wonder if the 2133Mhz kingston ram does the same thing.
     
    Tony V, Oct 25, 2015
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  12. SpyCracker

    SpyCracker Notebook Geek

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    I see so i am going to return this one and stick with the stocks for some time
     
    SpyCracker, Oct 25, 2015
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  13. T2050

    T2050 Notebook Deity

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    Whoa this isn't good, was hoping to reorder the R2/R3 with base 8GB and upgrade to HyperX 2400.

    Did you try one module at a time and see can isolated if you have one dad module? Have you made a bootable USB and tried running memtest86?

    Does this mean stuck with the standard Dell issued RAM? Can you overclock the stock RAM at all, should have a little bit of give in it?
     
    T2050, Oct 25, 2015
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  14. SpyCracker

    SpyCracker Notebook Geek

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    I don't see any options for overclocking the memory in BIOS. Only thing I see in bios is for fan and CPU.
    I have tried XMP profiles and a custom profile but they caused more issues. My HDD threw an error after I selected the XMP profile.
    So I have gone back to the stock ram and got an RMA for the kingstons. I am not happy cause they charge restocking fee which is $20. I will keep waiting until someone confirms a specific ram that works with the R2.
     
    SpyCracker, Oct 25, 2015
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  15. TheDude1656

    TheDude1656 Notebook Enthusiast

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    I am going to get some 2133 stuff ordered and will update when I receive and test the sticks. I didn't have any restocking fee on my RMA's. 1 to newegg 1 to kingston directly. Newegg didn't refund my shipping fee though.

    I am actually gonna try out the corsair 16gb 2133 kit and will let you all know how it goes.
     
    Last edited: Oct 25, 2015
    TheDude1656, Oct 25, 2015
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  16. T2050

    T2050 Notebook Deity

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    Have you tried each module of its own to see if one actually works ok?
     
    T2050, Oct 25, 2015
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  17. Nyceis

    Nyceis Notebook Deity

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    For me,yes. One stick was defective, system wouldn't boot at all (beeped at me)


    Sent from my iPad using Tapatalk HD
     
    Nyceis, Oct 25, 2015
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  18. SpyCracker

    SpyCracker Notebook Geek

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    Yes, both is working alone. But again, after 5 minutes windows just throws a MEMORY_MANAGEMENT blue screen error and restarts. And If I don't do anything, after 10 minutes it throws a CRITICAL_PROCESS_DIED blue screen error and restarts again.
     
    SpyCracker, Oct 25, 2015
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  19. T2050

    T2050 Notebook Deity

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    So your HyperX works fine with one module, just you had a faulty module, and no problems with the single good module.

    Yours does not work well with either modules.


    I am wondering is just unlucky that there as 3 of 4 bad modules. Or the R2/R3 has issues will all new HyperX?
     
    T2050, Oct 26, 2015
    #19
  20. Tony V

    Tony V Notebook Consultant

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    Hmm it sounds like a timing issue of some sort and not playing nice with the AW bios I would imagine it get fixed in a bios update which supports XMP, someone should try the HyperX Impact 16GB (2 x 8G) 260-Pin DDR4 SO-DIMM DDR4 2133 (PC4 17000) Laptop Memory Model HX421S13IBK2/16 which is same 2133MHz as stock. If anyone wants to donate the modules to me I can do some testing for the greater good ;). I am not sure what the timing is set to on the stock ram I can check on mine latter to see if it has a CL of 13.
     
    Tony V, Oct 26, 2015
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  21. T2050

    T2050 Notebook Deity

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    I guessing your stock RAM is CL15 like most other DDR4-2133 starting point.
     
    T2050, Oct 26, 2015
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  22. TheDude1656

    TheDude1656 Notebook Enthusiast

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    TheDude1656, Oct 28, 2015
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  23. Tony V

    Tony V Notebook Consultant

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    Wow why is this memory not working...

    Sent from my HTC6500LVW using Tapatalk
     
    Tony V, Oct 28, 2015
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  24. TheDude1656

    TheDude1656 Notebook Enthusiast

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    Not sure that anything is wrong with any of the ram that I have tried in my system but I believe its just about the timings, speed, voltage of the ram that needs tweeked. I am going to try dell tech support tomorrow to see if they may be able to assist and getting the stuff working. I also got a quote about dell's ram direct from them and its $99.99 per 8GB stick through them directly, which is pretty ridiculous considering you can get 16GB kits for around $120
     
    TheDude1656, Oct 28, 2015
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  25. Tony V

    Tony V Notebook Consultant

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    I just noticed something....take a look at the aw 15 r2 motherboard, the slots are labeled as ddr3l sodimm. Strange it may be backward compatible with ddr3 worth a test [​IMG]

    Sent from my HTC6500LVW using Tapatalk
     
    Tony V, Oct 29, 2015
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  26. Tony V

    Tony V Notebook Consultant

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    Tony V, Oct 29, 2015
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  27. TheDude1656

    TheDude1656 Notebook Enthusiast

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    That is quite disturbing. Mine is clearly labeled DDR4. I could pull out my wife's DDR3 in hers but the point is this should be able to be upgraded with normal DDR4. I think its really just getting the numbers right in the bios.

     
    TheDude1656, Oct 30, 2015
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  28. TheDude1656

    TheDude1656 Notebook Enthusiast

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    so I got off the phone with dell tech support(about as worthless as it comes) and they were not able to tell me anything at all. Since the memory is third party they won't give support on any of it.
     
    TheDude1656, Oct 30, 2015
    #28
  29. Irrational23

    Irrational23 Notebook Consultant

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    Hey you looked at the timing, voltage, etc of the stock RAM included in the system? If we get some RAM that matches those values, it should work
     
    Irrational23, Oct 30, 2015
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  30. epic_ninja420

    epic_ninja420 Notebook Geek

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    Only the new skylake boards will have DDR4. the early 2015 R2 models still use DDR3.
     
    epic_ninja420, Oct 30, 2015
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  31. SpyCracker

    SpyCracker Notebook Geek

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    Well mine is a skylake board and as Tony V posted it also says DDR3 on my board, but it is running DDR4.
     
    SpyCracker, Oct 30, 2015
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  32. TheDude1656

    TheDude1656 Notebook Enthusiast

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    Ok, so I have the new corsair stuff I have in the system and so far I haven't gotten any bluescreen's. You have to make sure that the timings are set to 8x multiplier and 133mhz. this will get close the 2133 mhz speed. Also you have to make sure the voltage is 1.20. The xmp profiles don't seem to work with any of the sets that I have tested. I will update this after more testing. Dell's default settings put the timings at 10.67 multiplier and 100mhz speed which you can't set manually but so far 8x133 has been ok.
     
    TheDude1656, Oct 30, 2015
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  33. SpyCracker

    SpyCracker Notebook Geek

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    What is the model of the ram if you don't mind?
     
    SpyCracker, Oct 30, 2015
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  34. epic_ninja420

    epic_ninja420 Notebook Geek

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    I wonder if its actually a unidimm slot then. Does anybody have any sodimm ddr3 they want to test this out with?
     
    epic_ninja420, Oct 30, 2015
    #34
  35. Tony V

    Tony V Notebook Consultant

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    It has to be DDR3L so dimm , I dont have any spare laying around, some in wifes lappy but dont feel like taking it apart. It wont physically fit if its just a straight DDR4 slot is my understanding so dont force it. I read unidimm slots are physically different in some way than just a straight ddr4 only slot.

    Sent from my HTC6500LVW using Tapatalk
     
    Tony V, Oct 30, 2015
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  36. SpyCracker

    SpyCracker Notebook Geek

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    I think they used the same board from before but only replaced some parts of it to make it skylake+ddr4 supported as I can't think of any other explanation.
     
    SpyCracker, Oct 30, 2015
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  37. epic_ninja420

    epic_ninja420 Notebook Geek

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    I'll see if I can dig some up at school. I'm sure I can find some.
     
    epic_ninja420, Oct 30, 2015
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  38. epic_ninja420

    epic_ninja420 Notebook Geek

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    Thats what I am thinking but I dont know if thats feasible considering the architecture change.
     
    epic_ninja420, Oct 30, 2015
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  39. SpyCracker

    SpyCracker Notebook Geek

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    [​IMG]
     
    SpyCracker, Oct 30, 2015
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  40. epic_ninja420

    epic_ninja420 Notebook Geek

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    I'll look at mine when I get home this afternoon and see what it says.
     
    epic_ninja420, Oct 30, 2015
    #40
  41. TheDude1656

    TheDude1656 Notebook Enthusiast

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    http://www.amazon.com/Corsair-Modul...446231211&sr=8-5&keywords=corsair+ddr4+sodimm

    This is the stuff that I currently tried. And sadly it ran for awhile but I received more bluescreen's getting memory management errors even with changing the different timings.

    I have also tried http://www.newegg.com/Product/Produ...4590&cm_re=ddr4_sodimm-_-20-104-590-_-Product

    and http://www.newegg.com/Product/Produ...4586&cm_re=ddr4_sodimm-_-20-104-586-_-Product

    Something is going on with the timing's in these ram sticks that the 17r3 doesn't accept. Sadly the bios only has 3 settings to change so there is not much we can do. Dell support refused to help since the stuff was not from them and they don't support 3rd party hardware.

    The corsair tech definitely was much more helpful and sat on the phone with me for much longer than was expected but was great help. These systems don't have much at all for documentation or many people that have said their stories so not much online yet as far as figuring this out.

    I got a quote for 2x16gb sticks directly from dell and I just realized they quoted me for DDR3. The listing below is what is on the quote page that they sent me in my email. Clearly no one at dell knows wtf is going on with anything.

    VisionTek - DDR3 - 8 GB - SO-DIMM 204-pin - 1600 MHz / PC3-12800 - CL11 - 1.35 V - unbuffered - non-ECC
     
    TheDude1656, Oct 30, 2015
    #41
  42. TheDude1656

    TheDude1656 Notebook Enthusiast

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    Ok......so something is jacked up with this whole situation.

    2:16:48 PM [​IMG] Dianne_Karla_Castill
    as per checking, it has:

    Visiontek DDR3 8GB (2) for $ 99.94,

    2:16:56 PM [​IMG] Dianne_Karla_Castill
    is this a wrong item?
    2:17:11 PM [​IMG] Kyle
    Yes the laptop I have (alienware 17r3) takes ddr4
    2:17:18 PM [​IMG] Dianne_Karla_Castill
    i see..
    2:17:43 PM [​IMG] Dianne_Karla_Castill
    let me help you look for that one.. can i have the service tag number please?
    2:18:03 PM [​IMG] Kyle

    2:19:08 PM [​IMG] Dianne_Karla_Castill
    kindly give me a few minutes as I verify this item.. Thank you
    2:19:18 PM [​IMG] Kyle
    No problem thank you!
    2:21:08 PM [​IMG] Dianne_Karla_Castill
    still checking...
    2:21:58 PM [​IMG] Kyle
    Yeah there doesn't seem to be a whole lot of information on it since it is still a pretty new device
    2:23:18 PM [​IMG] Dianne_Karla_Castill
    as per checking, the memeory module that was given to you was compatible to your system Kyle.. i have checked from your service tag and it says it is compatible..
    2:24:23 PM [​IMG] Kyle
    Hmm that seems kind of odd since it says it is DDR3
    2:25:38 PM [​IMG] Dianne_Karla_Castill
    no need to worry, this is based from your tag so surely it will work [​IMG]
    2:25:53 PM [​IMG] Kyle
    Ok well thanks for the help
     
    TheDude1656, Oct 30, 2015
    #42
  43. T2050

    T2050 Notebook Deity

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    Looks like Dell in a rush seeing the DDR3 on the PCB, might be a good chance that will have to wait for the BIOS to mature, and consider DDR4 sodimm is really new tech with many vendors only just releasing there products. Hope Dell sort this out for you soon. At this stage make no sense to get 8GB machine is impossible to upgrade to 16GB, well at least in the short term till the problem is solved. This should be something that could be done at the BIOS level by Dell, as most motherboard makers are able to make their BIOS more compatible with different RAM.
     
    T2050, Oct 30, 2015
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  44. Tony V

    Tony V Notebook Consultant

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    I see the motherboard in no way being so dimm must have never changed board printing and used same board as R1 just modified it. Here is a picture of ddr3 next to ddr4. Ddr3 physically wont fit. [​IMG]

    Sent from my HTC6500LVW using Tapatalk
     
    Tony V, Oct 30, 2015
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  45. TheDude1656

    TheDude1656 Notebook Enthusiast

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    http://imgur.com/gNEF06B
    and
    http://imgur.com/JlNon44

    Here are pictures of mine. The slots are definitely not DDR3 as I pulled a stick out of my wife's alienware 15r1 and its not the same slot. I'm not gonna order what they quoted me until something is figured out and maybe the bios has been upgraded.

    Looks like if you want 16GB of ram you better order it off the bat with it cause their sales department can't sell it outright.
     
    TheDude1656, Oct 30, 2015
    #45
  46. Tony V

    Tony V Notebook Consultant

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    Here is ram which came stock with mine they are overcharging though. Cl15

    http://www.memory4less.com/mobile/m4l_pitemdetail.aspx?id=XVDZ3k+0eUKF3aBtsG9VcA==&rid=

    Sent from my HTC6500LVW using Tapatalk
     
    Tony V, Oct 30, 2015
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  47. epic_ninja420

    epic_ninja420 Notebook Geek

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    epic_ninja420, Oct 30, 2015
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  48. Irrational23

    Irrational23 Notebook Consultant

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    Irrational23, Nov 3, 2015
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  49. TheDude1656

    TheDude1656 Notebook Enthusiast

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    Can you please tell me what settings you had to change or what settings you applied in your BIOS. What multiplier/clock speed did you use? Is your set to automatic? Can you post a pic? Has this been stable in the past day that you have had it?

    Thanks!
     
    TheDude1656, Nov 4, 2015
    #49
  50. Irrational23

    Irrational23 Notebook Consultant

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    I didn't change any BIOS settings. The specs are the same as the DELL ram (you can check via CPUID), so I just put it in, and it works fine. I haven't had any crashes yet, so it seems stable. I ran the 30min BIOS memory test, and it passed.
     
    Irrational23, Nov 5, 2015
    #50
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